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Casuarina Resort and Spa
4/543 Reviews
Trou aux Biches
Having arrived at 8am we were not able to check into our room until 2 pm and in the intervening period we’re not given any option but to wait in reception amongst the comings and goings of the hotel. Not ideal as we had travelled long haul. The “all inclusive” does not commence until 2 pm and there is no concession for early arrivals, who have no choice in their time of arrival. I feel the hotel should do more to acknowledge this and accommodate it. When we did get our room it was not the “upgraded sea view” our booking stated but at the back of the complex near an affiliated development called “The Essence”, which is still under construction. The Essence is marketed as having access to the Casuarina facilities and given also Le Cardinal (an “exclusive” resort next door also has use of the Casuarina facilities, along with large group visiting Mauritian weekend visitors, and even a 20 plus all day school visit it has to be questioned whether The Casuarina has adequate facilities with all these additional users - during our visit The Casuarina itself was under occupied so it didn’t affect our particular stay. The hotel changed our room to a sea view (without issue) when we challenged the room they offered us. The hotel has a strong French presence and is specifically geared towards catering for French tourists with their own animation team and often quite noisy sound systems - from which there is no escaping if using the bar. This was not the environment we were expecting. We felt we were at a European holiday camp rather than a long haul exotic destination. Perhaps this is more the fault of how the resort is marketed in the UK. I sense the resort is used widely by French package holiday tourists, with often large groups and sometimes late raucous (but good natured) singing and chanting and guests throwing each other in the pool at gone midnight. It can be noisy and some non-British guests can get boisterous. Everyone was always good natured but if I wanted noise and cheesy entertainment I would have gone to Costa Del Sol and not a 12 hour flight from home. Again I think this is a failure of UK holiday marketing and not a fault of the resort. We upgraded the 20 minute free jet lag massage to a full 60 minute treatment. The spa is an oasis of calm with a sauna and plunge pool - highly recommend giving it a try. We had reason to challenge the restaurant staff over an accidental drink spillage by another guest, in that it was being ignored and clearly a slip hazard in an area with high foot fall. The restaurant staff had a “not my job to clear it up mentality” …. it was the cleaners job, a view upheld by the restaurant floor supervisor (who seemed to do all the bossing around). A senior hotel manager observed this and she went out of her way to approach me the following day to express she was not happy with the way their staff dealt with the situation or how I was spoken to, and that some staff were having their conduct addressed. This went a lon

Frequently Asked Questions

  • At what 4-Star hotels in Trou aux Biches can I try local breakfast foods?

    A delicious breakfast is a great way to kick start your day. At Choisy les BainsandCasuarina Resort and Spa , guests can enjoy Trou aux Biches-style breakfasts.

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  • How much do 4-Star hotels in Trou aux Biches cost?

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Hotel Information for Travelers

Highest Price€448
Lowest Price€47
Number of Reviews75
Number of Hotels18
Average Price (Weekdays)€142
Average Price (Weekends)€143