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Courtyard Birmingham Trussville

Courtyard Birmingham Trussville

4.2/518 Reviews
We traveled to Birmingham for a celebration of life service. All of the hotels were sold out due to a concert; but the staff at the Courtyard Marriott went above and beyond to accommodate us. Specifically Quez and Ervin at the front desk. We were a group of about 15 people and they treated us like family. They ensured we were as comfortable as can be. Especially Ervin. Hus pleasant demeanor, problem solving on room issues and ability to offer suggestions for dining options were superb. I/we really enjoyed our time at the hotel simply due to the customer service of the team. Althea also helped us out with a room switch one night. The rooms were clean and spacious. The hotel is in an ideal location with retail shopping and restaurants nearby. We didnt get to enjoy the pool but that area was nice as well. The beds also were comfortable and the lobby is a nice hang out spot to watch the game or play board games with family. I would recommend this hotel and suggest the Marriott recognizes their outstanding employees offering stellar customer service in this current job market. Good job Ervin, Quez and Althea

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