Protea Hotel Fire & Ice! Pretoria Menlyn Reviews
Protea Hotel Fire & Ice! Pretoria Menlyn
Summit Place Precinct, 221 Garsfontein Rd, De Beers, Tshwane, Gauteng, 0181, South AfricaView Hotel Details
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Protea Hotel Fire & Ice! Pretoria Menlyn Guest Reviews
4.2/5
Very Good
48 review
Verified reviewsLocation4.2
Amenities4.2
Service4.2
Cleanliness4.3
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All reviews(48)
Positive reviews(25)
Reviews with photos/video(1)
Negative reviews(4)
Henro
King Room
Stayed in Mar 2024
Travel with friends
20 review
Outstanding
Posted on Apr 12, 2024
It was a really good stay and the accomodation was really clean
Xavier Mc Creanor
Twin Room
Stayed in Jul 2023
Solo travelers
42 review
Outstanding
Posted on Sep 25, 2023
Excellent location. In and around the hotel, there are a lot of delicious restaurants. The highway is easily accessible. The bedroom was nice and tidy. Would return to stay there.
Bernitta
King Room
Stayed in Dec 2022
Couples
12 review
Outstanding
Posted on Dec 26, 2022
The hotel is at a great location..things are easily accessible and it's so clean..the view from the window is also beautiful
Guest User
King Room
Stayed in Jun 2024
Couples
1 review
Outstanding
Posted on Jul 1, 2024
Was great!
Anonymous User
King Room
Stayed in Nov 2023
Business travelers
5 review
Outstanding
Posted on Jan 11, 2024
The overall environment is good and the service is also very good!
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Anonymous User
King Room
Stayed in Feb 2024
Business travelers
5 review
Posted on May 18, 2024
The room is small and the buffet is limited
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Guest User
Twin Room
Stayed in Jul 2023
Travel with friends
2 review
Outstanding
Posted on Jul 26, 2023
The environment is very good and the service is very good
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Kabelo M
Stayed in May 2024
Travel with friends
Outstanding
Posted on May 27, 2024
Very cozy and fabulous hotel. Very clean passageways and good soundproofed rooms. Close to many attractive places in the precinct. Good Food with variety, great ambience, strict security measures in place and very secure for floor access. Speedy service.
Response from Property: Dear Valued Guest, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and found our hotel cozy and fabulous. It's great to know that you appreciated our clean passageways, soundproofed rooms, and the convenient location. We're also glad that you enjoyed our food variety, ambience, and felt secure with our safety measures. Our team works hard to ensure that every guest has a memorable experience, and your kind words truly mean a lot to us. We look forward to welcoming you back on your next visit! Kind Regards Protea Hotel Fire & Ice! Menlyn TEAM
Trail66276615401
Stayed in Apr 2024
Business travelers
Outstanding
Posted on Apr 24, 2024
Attending a workshop at this hotel, I was pleasantly surprised by the exceptional service at the restaurant. Unlike other establishments, the chef, Kenny, went above and beyond by packing my lunch for later when I wasn't feeling hungry. This level of flexibility and care is unparalleled. The entire staff contributed to a warm and welcoming atmosphere, making our stay truly memorable. Highly recommended for anyone seeking outstanding service and hospitality.
Response from Property: Dear Valued Guest, Thank you for your glowing review and for taking the time to share your experience with us. We are delighted to hear that you had such a positive experience during your workshop stay. Chef Kenny and the entire team are thrilled to be recognized for their efforts to make your stay comfortable and memorable. We pride ourselves on offering personalized service, and it’s wonderful to know that Kenny's gesture made a difference during your visit. Your recommendation means a lot to us, and we're so pleased that our hospitality left a lasting impression. We hope to welcome you back for another exceptional stay in the future! Kind Regards Protea Hotel Fire & Ice! Menlyn TEAM
AmbLee
Stayed in Apr 2024
Couples
Outstanding
Posted on Apr 10, 2024
We absolutely loved this hotel. The bed was huge and so comfortable. The shower was divine and spacious! It was clean and had friendly staff. The breakfast was unreal with SO many options. Secure parking too, and perfect internet with high speed. Highly recommend.
Response from Property: Dear Valued Guest, Thank you so much for your fantastic review! We're thrilled to hear that you had such an enjoyable stay with us and that you loved the comfort of our beds and the spaciousness of the shower. It's wonderful to know that our team's friendliness and the cleanliness of the hotel added to your experience. We’re also glad you enjoyed our breakfast selection and found the secure parking and high-speed internet to your satisfaction. Your high recommendation means the world to us, and we can’t wait to welcome you back for another great stay! Kind Regards Protea Hotel Fire & Ice! Menlyn TEAM
Janet C
Stayed in Apr 2024
Travel with friends
Outstanding
Posted on Apr 2, 2024
What a wonderful hotel to stay at. The hotel has the most friendliest staff and I felt so cared for and welcomed on a daily basis. It was a joy coming and going from the lobby with the incredible staff. My room was so incredibly clean and taken care of daily and to mention how well I slept at night and how nice and quiet the rooms were with no sound from other rooms or hallway. The whole hotel is just immaculate. The breakfast buffet was wonderful with everything you could want and the made to order egg station was amazing as well. We loved their restaurant so much and looked forward to eating there along with the great service by a wonderful and friendly wait staff daily. This is my forever hotel when I stay in Pretoria. It really is a gem in this lovely city.
Response from Property: Dear Valued Guest, Thank you for such an amazing and detailed review! We are absolutely delighted to hear that your stay with us was so enjoyable and that our team made you feel cared for and welcomed every day. It’s wonderful to know that you appreciated the cleanliness, comfort, and tranquility of your room, and that you had restful nights with us. We’re thrilled that you loved our breakfast buffet, especially the made-to-order egg station, and that our restaurant and wait staff exceeded your expectations. It’s an honor to be your "forever hotel" in Pretoria, and we’re so proud to be considered a gem in this beautiful city. We can’t wait to welcome you back on your next visit and continue providing you with exceptional service and hospitality. Kind Regards Protea Hotel Fire & Ice! Menlyn TEAM
Guest User
Stayed in Mar 2024
Other
Outstanding
Posted on Mar 15, 2024
They were hosting a comedy show at the hotel. I had dinner before the show and food was perfectly cooked and the vibe of the place makes one to want to stay longer. I love the decor especially the lighting which made the place look inviting and warm. I saw on their menu that they other events like live music which I'll definitely be trying out.
Response from Property: Dear Valued Guest, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the comedy show and had a perfectly cooked dinner beforehand. It’s great to know that the vibe and decor, especially the lighting, made your evening even more special. We’re thrilled that you noticed our other events, like live music, and we can’t wait to welcome you back for another memorable experience. Your enthusiasm is exactly what we strive for, and we’re excited to have you return to enjoy more of what we have to offer! Kind Regards Protea Hotel Fire & Ice! Menlyn TEAM
Guest User
Stayed in Oct 2023
Business travelers
Very Good
Posted on Oct 7, 2023
First time in Pretoria and I stayed at this hotel for 2 weeks on a business trip. Location is good (…just across the road from a major shopping mall) and not too far by car from many other places for dinner and drinks. The standard room is an OK size and has most of the amenities that you need in a room (safe, kettle, etc…). No iron & board in the room, but staff can bring one up at short notice. There is a small desk area to work from. Basic toiletries in the bathroom. Bed was comfortable, AC was OK, and it was nice to have an opening window in a hotel room. Breakfast was excellent, but the food at lunch and dinner was fairly average. Had the steak one night and it was probably the worst steak I’ve ever had. The staff in the dinning and bar area were amazing and this made the experience of eating there so much better. From Friday night and over the weekend, the dinning and bar area becomes a bit of a party zone. It can get busy and loud during this time, so if this isn’t your scene, you may not enjoy it. I actually quiet liked it and it was refreshing to be in a hotel that had some life to it. As with the dinning staff, the reception staff were great and always helpful. A good, clean, reliable, and safe hotel. Food quality was a bit average, but there are other places nearby to eat dinner. I would recommend this place and would stay again.
Guest User
Stayed in Mar 2023
Other
Outstanding
Posted on Mar 25, 2023
Very good service .friendly staff .the bar area is the perfect spot to relax and a have a dink.Dining hall very elegant and lighting is just perfect.Room is perfect with stylish shower feature.My second visit there and was still impressed from the last visit
6/7
Guest User
Stayed in Jul 2023
Other
Outstanding
Posted on Jul 2, 2023
We had the opportunity to stay at Protea Fire and Ice in Pretoria for 3 weeks and it was magnificent each step of the way. Before we arrived the staff promptly answered all our questions and concerns (it was our first time visiting South Africa so were were excited and nervous…Thank you Alisha and all!). The hotel arranged convenient airport pickup and upon arrival we were enthusiastically greeted and our accommodations were exactly as promised. We stayed in the 1 bedroom executive suite. Our room was very comfortable and quiet after a long day out and about. The staff of Fire and Ice are exceptional. They are friendly, helpful and hard working. Everyone greets you with a smile and inquires if there is anything that they can do to make your stay better. The rooms are well laid out and perfectly clean. The restaurant is excellent and lives up to their goal of the best breakfast buffet in Pretoria. The dinner buffet is equally excellent as well as anything you order off the menu. The restaurant and bar area is very upbeat and lively for a fun evening but you can also find a quiet spot inside or outside. The front desk staff were extremely helpful with itinerary suggestions and even arranged a “rescue” pickup for us when our Uber App wasn’t working due to our remote location. Though we are not big shoppers, the proximity to the mall was helpful for things we needed as well as additional restaurants. It was wonderful experience that we hope to repeat.