Guest User
August 4, 2024
This hotel experience was very bad, like no other!
This hotel is located on a remote mountain road. Driving at night without lights is very dangerous and inconvenient!
We originally planned to stay for two days, but there was a power outage when we just checked in on the first night. The staff sent us to a cabin room...it turned out that the cabin also had no power! In the weather of more than 30 degrees, there is no air conditioning or electric lights, which makes the children and family members extremely uncomfortable!
I contacted Trip.com in the evening and wanted to cancel the second night, but Trip.com's customer service kept saying that they were applying, waiting in the room and urging, but they kept delaying, and finally waited until 12:30 and they said that the supplier said they could not change! ! One day has been wasted!
Furthermore, this hotel said it was kid-friendly, but it actually charged our kid an extra 6,500 Yen per night! Of course trip.com didn’t help follow up either!
The only good thing about this hotel is that the staff are very polite but can't do anything... All in all, this hotel may be suitable for golfers, but it is definitely not suitable for family vacations!
In addition, whether you are a diamond member of trip.com or not, trip.com will not help you at overseas hotels!
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