We requested a room downstairs bc we're seniors with 2 dogs. We were told there weren't any available. That was not true. Our dogs were terrified of the concrete stairs so we had to carry them up and down each time. Check out is 11am. At 11:10 the lady from the front desk came banging on the door, then she opened the door & terrified our dogs. At that time we were in the process of loading the car. Had I not been in the room at that moment, our dogs would've escaped. We will NEVER go back to this location.