Alea Tulum

Nice Hotel at the beach. Not a good beach, a lot of rocks. Quit place. Youtube have to take a taxi from the Hotel, fixed price 500 pesos to tulum. Its very expencive. A bottle of water in the restaurant was 200 pesos, crazy!! Nice service. Varm drinks in the minibar, ask for ice bucket.

You can’t fault the view – it was fabulous! We booked a room on the ground floor with a swim up pool; we were in Room 5 for four days. The swim up pool provided to be very interesting, as guests in the room next door were able to swim right up to your room – there was no privacy as you can actually see in the rooms either side. This room was also located very close to the restaurant which can be very noisy going late and starting up early. We elected to stay here for a four-day break in our travels, get our washing done etc. However, there was NO laundry service; and nowhere to wash and dry your own clothes. While spacious, the room was very basic. Anytime you purchased a drink at the bar or ate in the restaurant you had to pay then and there. Therefore you had to always have money or a card with you. We also found the prices outrageous. The beach was nothing to write home about with lots of rocks and seaweed. The cab fare into Tulum was very expensive. (We were quoted $100 US!) Therefore you are very isolated if you don’t have a car. Overall our stay was over- priced and underserviced. Do your research, look elsewhere. For the money we paid, including drinks and meals. I feel we could have done better elsewhere.

I was staying in Alea Tulum for one night during a 17 days trip in Mexico, Guatemala and Belize. It was definitely one of the most expensive hotels I stayed in during this trip, so the disappointment from my stay here was even greater. The hotel itself is beautiful, architecturally and setting wise. The views are great, the rooms are specious and clean. Unfortunately, I experienced several inconveniences and unsatisfactory services that did not allow me to enjoy those features and in fact, my stay at Alea was a total nightmare. Due to an apparent electricity interruption, which according to the maintenance and front desk personal I spoke with, are quite often, the air conditioning in the room stop working and could not maintain a comfortable temperature and humidity level (over 30 degrees and high humidity level), resulting in a restless and uncomfortable night's sleep. In addition, no electrical outlet or utility in the room was working preventing the use of TV, Coffee Machine, Fridge etc. More so, there was no WiFi service, and I could not charge any of the electrical devices I had including phone, earphones, battery packs etc. which impacted my ability to use them the next day. After a sweaty, hot and restless night a reasonable breakfast would have been nice. Unfortunately, that was not going to happen as well - no hot service, and most importantly - no coffee during breakfast. As this seems as a common issue, one can expect a warning message on the website to notify potential guests of the possible conditions they might face and in accordance with the hotel standard, one would expect they will have an alternative source of energy that can provide their guests with the services they should provide as a reputed establishment. I waited with this review for 2 month, approaching the hotel numerous times for comments and for a chance to make good on a bad situation by providing some kind of an apology and a compensation for the inconvenience caused during my stay, due to the lack of most services they have said to provide. Unfortunately, until now, no response has been received from the hotel, or their management, and needless to say that my expectations that they will promptly address this matter and provide an appropriate response, were left unanswered. Good hotel is not just about nice room and beautiful view. It's first and foremost about customer service. Mostly, that being determined by how you are dealing with problems and with unexpected situations that impact your customers. The test is not IF you will have problems - that is almost a given any business - but rather HOW you deal with them once occurred. Alea Tulum has tremendously failed that test, and performed miserably to correct it. I would highly suggest not to stay there. There are so many other options in Tulum, with the same view but with a much better service.

We received great service at this hotel. It’s away from town and party scene. We loved it here. We had some issues with the TV but all got sorted by the great staff. Special shoutout to Erick, one of our servers, he was excellent and made the stay even better. Another thank you to Janet who made our mornings more lovely and Miguel for the awesome drinks. The pools are excellent here with the Cenote behind and the ocean in front, we swam in all three as much as possible. It was a great time and we’ll look to come back here!

We were offered to stay here instead of initially booked Norea (sister hotel) due to constructions going on next door to Norea. AMENITIES (4 out of 5): The hotel is tiny and secluded. The room is fine. Nothing special. You can see the cheap materials being used to build it as it has no sound isolation. The air conditioner was half working. It was definitely not 20C degrees in our room. The gym is dirty and not usable: one treadmill and one ellipsoid. FOOD (3 out of 5): The food is below average given value for money. It’s European prices for the breakfast meal of £12-18. Plus, it takes 1-1.5 hour to get breakfast. It is a la carte: you have one appetiser and one meal. Anything extra (even a piece of bread), please pay more. Food quality is below average with chicken being like cooked chicken in the shop that spent 5 days in the fridge. Hence, we only went for breakfast and ordered dinner using delivery Tomato.mx app. Highly recommend! Much better food options, more great value for money! You can get food from the best restaurants in Tulum center. The taxi to Tulum is incredibly expensive $500mex for 15 min ride due to taxi monopoly. So you either rent a car or stay in the hotel all the time. SERVICE (4 out of 5): the hotel personal is nice and friendly but be ready to pay for anything extra! No compliments, nothing. You want additional bread basket for breakfast? Sorry it’s not included. And by the way, fruit plate is considered as a separate meal equal to yogurt or chia pudding. BEACH (3 out of 5): Very shallow, duty with seaweed (although we have been told it is not a seaweed season and currently it is nothing here). It is so shallow that you need to walk a kilometre (literally) from the shore to be able to swim properly. Overall, it is highly overpriced but we managed to relax without thinking much about it since we were already there. But we are not going to be back.

First time in Mexico, read a lot of negative stuff before coming regarding safety in this area. Our experience was the furthest from that. Amazing place, hotel was very nice, clean, all staff and service has been 10/10. Food was very nice, breakfast included was always top quality and meals in the restaurant were also to this high standard. For anyone worried about safety in Tulum; we dont drink alcohol so easy for us to avoid bars/clubs & nightlife. We were never out when the sun had gone down as the roads are v dark to drive safely on. We saw nothing that made us feel uncomfortable despite reading a lot of horror stories. You are safe at Alea as it is 15min drive away from downtown and has its own secure location out of the way. Special thanks to Rafael and Pedro for going over and above to look after us.