iamstacypatrick
September 6, 2024
Had been wanting to stay here for quite a while and it did not disappoint. From arrival and the greeting drink from the concierge, to beach service, all service and hospitality was excellent. We had a beachfront upstairs suite with a beautiful view and balcony. The rooms are large and clean. The restaurants and food options are "ok", I'd recommend exploring options down the road if you're particular about your food or want something nicer, but no complaints either - just nothing that will wow you food wise. Breakfast was the stand-out, if that tells you anything. Highly recommend spoiling yourself at the spa, the massages and hydrotherapy are excellent as well. I mentioned it above, but it bears repeating that the staff are very friendly and accommodating. It has been quite some time since I've stayed anywhere that staff members remember your name from day today. We even learnt a little mayan (shout out to Clementine). We will definitely return and highly recommend a stay here. "Yuum bo’otik", Casa Malca.