Aloft Tulum

We enjoy this hotel so much we have stayed every time we are in Tulum! The rooms are clean and nicely decorated, the jungle view is beautiful. We have stayed in many of the different rooms but our favorite is the one bedroom suite with balcony. The terrace suite is nice too, but the terrace isn’t covered so when it rains you lose that space. We love how accommodating and friendly the staff are. I think I lost something every day we were there last time (swimsuit coverup, sandals, car keys) and they were right there to make sure I was reunited with my items. The breakfast staff was great, they made sure you had everything you wanted and again, always a smile to great you. The bar staff was excellent also, we mainly ate at the downstairs bar and had our food delivered poolside. It didn’t take long for them to know our favorites! Make sure you take advantage of the 2 free drinks and the twentyish dollars in credit you get each night. The rooftop pool is reserved for adults, but during the day if no one is up there, they did allow our son to get in (he is 10). The rooftop pool is great, it is an infinitely edge looking out at the jungle. The downstairs pool feels more intimate. The housekeeping staff is also on point, we often only have housekeeping when we need it, a few days in to our stay usually, but the day we had it done everything was perfect upon our return, and the toys my son had bought were cutely arranged on his bed (which they also made up properly for us!). The location is great for nearby restaurants (which I found to be better than the ones on the beach) and renting a car or scooter. Take advantage of the lagoon snorkeling trip they offer as well, you have to rent the snorkel gear but the entrance fee and the transportation fee are included. In Tulum transportation so expensive!! We did not do the beach transportation but they do offer that. They also have a laundry facility! We brought detergent and quarters with us. If we were to come back to Tulum we would stay here again.

My recent stay at Aloft in Tulum, Mexico, was far from the relaxing getaway I had anticipated. Despite the hotel’s promising amenities and favorable location, our experience was marred by a series of unfortunate events, culminating in a significant inconvenience that greatly impacted our vacation. Upon arriving, we were initially impressed with the modern design and the welcoming atmosphere of the hotel. However, our positive impressions quickly faded when we encountered a major issue with our room. Shortly after settling in, we discovered that our room was flooded. The shock and discomfort of finding water all over the floor cannot be overstated. Not only was it a safety hazard, but it also caused a great deal of stress as we scrambled to protect our belongings from damage. The response from the hotel staff, while prompt, did not fully compensate for the distress caused. We were moved to another room, but the process was far from smooth. The disruption to our stay was significant, requiring us to repack our belongings, navigate through the hotel's reassignment process, and settle into a new room, all of which consumed time and energy that should have been spent enjoying our vacation. Furthermore, the inconvenience of moving rooms disrupted our plans for the day and left us feeling unsettled and frustrated. While we understand that accidents happen, the situation could have been handled more efficiently to minimize the impact on our stay. Regrettably, this experience has

Amazing location! It was walking (or biking) distance to the main *****, which we quicky realized we wouldn't have wanted to stay on anyway. The bike rental was really convenient through the hotel, which is included with the resort fee. The F&B credit in the resort fee is SO nice! We got guac everyday on the rooftop and it was so good. The rooftop service was incredible. I believe our server was called Martin and he was incredibly nice and helpful, we looked forward to seeing him everyday. The rooms were very comfortable also, pretty spacious with a big shower and large vanity area. The staff at the front desk was also very helpful and friendly. We were greeted each time we walked in. Overall - highly recommend!

Scammed at the front desk. Shame on Bonvoy!!! We asked the front desk guy with curly and glasses to get us a shuttle to the airport. He said ok. I asked how much he said 18.00 I said wow that's a good price 18.00. I then told my wife shuttles are cheaper it's only 18.00. the driver comes and it's a taxi. I told the front desk that's a taxi he said it's the same price. I said no way. He comes out and speaks English and says take them to Tulum airport for 18.00. I then pay in advance and ask for a receipt. The driver then ask for 80.00. the front desk guy than says yeah 80.00 because I cought their scam red handed. We then were yelling back and forth with me saying that's why you didn't get a shuttle. You are running a scam with taxis getting tips by price switching and not assisting guest on a budget with shuttle services. Even my wife standing with us heard him say 18.00 and heard me reat it back to him saying 18.00. this is a Bonvoy scam and I will use Hilton for all of my Miami getaways to Miami and Vegas. Unless I get a compensation or the scammer gets fired. If not no more trips to Cancun Westins or Miami W! Getaways which I've used

Great for a quick stay

Everything was great except hotel WiFi was bad. The first floor was spotty for reception.