Wakax Hacienda - Cenote & Boutique Hotel

We spent two nights at Wakax Hacienda during our trip to Mexico and were captivated by its stunning location. Nestled in the heart of the jungle, the property features a private lagoon, cenotes, and underground rivers—a true natural paradise. The hotel facilities are well-maintained and spotless. Our room was spacious and included a proper, fully enclosed bathroom (a rare find these days, complete with a real door!). The highlight of our stay was the temazcal ceremony with Adriana and her fire master. While we saw many temazcal experiences advertised during our travels, this one stood out for its authenticity and emotional depth. Adriana was fantastic at explaining each step, guiding the group, and adjusting the heat to ensure everyone felt comfortable. The fresh hibiscus drinks and a refreshing dip in the cenote afterward were the perfect finishing touches. I wholeheartedly recommend this experience—it was one of the top three highlights of our entire trip! That said, there are areas for improvement at Wakax: -Reception Communication and Organization The reception team could benefit from better coordination. Communication via WhatsApp was inconsistent, with different staff members providing conflicting answers. It’s also puzzling that the hotel doesn’t help guests book on-site activities directly, leaving them to manage it themselves. -Restaurant Food Quality and Pricing The food at the restaurant could be significantly improved. A smaller, fresher menu with better-prepared dishes would make a big difference. Some of our meals were overcooked, and we even encountered frozen bread served at breakfast. The quality of the coffee and French fries varied wildly, depending on luck. For the price, the food did not meet expectations. Without Adriana’s wonderful temazcal ceremony (and her morning yoga classes!), this would have been a three-star review.

This place was beautiful and magical! One of the most incredible holidays we’ve ever had in our lives. Turquoise blue lakes you can swim in, with little fish that nibble you. Underground caves to explore. The whole resort is set in jungle and nature. It is not like the other resorts which are built up. It is a very special place. Our house had a tree growing through it and a private plunge pool. Thank you Gonzalo for being such a fantastic tour guide. I highly recommend this resort.

One of the most beautiful places and hotels we have ever been! Very eco friendly and relaxing. The staff was great too and we definetely recommend taking a tour with the one and only Gonzalo (for example the underground river)! If you want to be close to Tulum but fsr away from the masses, this is your little paradise!