Rukka Lodge

We had a very disappointing experience during our stay. Upon arrival, we rang the doorbell repeatedly, and no one answered, which already gave a bad first impression. Additionally, the security guard was unaware of my reservation, causing further inconvenience. In the room, I found pool towels with chlorine stains, which is unacceptable. The sheets and pillows were dirty and had a strong odor of someone else’s sweat, clearly indicating they had not been properly cleaned or changed. Considering the price we paid, the service and quality are not up to par. I would not recommend this place nor would I stay here again.

When we arrived at Rukka Lodge we were faced with a blank wooden gate an an intercom that did not work. After managing to find a phone number on the website, a woman told us that she would not open the gate until she had found our booking (a booking we had made and prepaid three months before). Overall we were left out on the street for 30 minutes with our suitcases. When she grudgingly accepted that we 'might' have a booking, we were allowed in. It was not clear whether the person who let us in was the owner, a manager, or maybe a neighbour who kept an eye on the place! The room was large and clean and the communal area very pleasant. The swimming pool remained covered during our two day stay, presumably because 'the neighbour' didn't want to swim. We were told that breakfast (included in the price) would be at 8am.When we came down from our room there was literally no-one on site. We waited for half an hour and went out to get breakfast. Each time we returned to the property we were faced with the blank wooden gate and a ten minute wait to get back in until the 'manager or neighbour' saw our WhatApp message and came to open the gate. We were left looking like vulnerable tourists. We dare not go out after dark - it seemed like a lottery as to whether we would get back in. The next day (after I left), my daughter did manage to get breakfast at 8.45am, and was also informed that they had found our booking.

Very helpful and willing staff,. Nice setting, excellent breakfast

Our stay at Rukka was really great. It is a sweet little property that has made some good updates since our last visit. The people working there are very friendly as well. The only thing was the delay in a few things regarding waiting for food/change at the restaurants. Would recommend this place. Looking forward to returning here with our kids.

This is the worst property to stay in Quito area. No front desk, dog barking all night, guard had to open our room each night we stayed because they didnt have a key for the room for us, no heater in freezing cold rooms, and finally no water service last night when we decided to move to other hotel.

The property is small but nice. The check in was bad because there was no staff member at around 7pm. The guard didn't know we were coming and it took a few minutes to clear things up. The swimming pool was covered up and not usable. The breakfast was excellent at one of the three posh restaurants in the larger complex.

This place was just OK. No reception, security person was the only contact. Noisy for a while since there are 2 restaurants close by. We requested 2 rooms with 2 beds but we got a queen and a bunk bed. We'll try other places next time.