******* never sent the booking to the hotel, the hotel said if you’re not on the computer you don’t have a booking. I had to stay somewhere else now I’m out $400, ******* took $220 from my bank account, they say I didn’t check in ; I couldn’t check in. Overall I have nothing good to say about customer service the lady at the counter was on the phone with her daughter the whole time and it’s impossible to contact a English speaking ******* employee let alone a human it’s all AI