Swissôtel Resort Bodrum Beach Reviews

Response from Property: Dear Mr. Ferzad, Thank you for your kind words! We’re delighted to hear that you felt at home during your stay at Swissotel Resort Bodrum Beach. It's wonderful to know that you appreciated our polite and well-trained staff, excellent service, and the beauty of our beach and pool. Your lovely description of the sea as "like tears in the eyes" truly touched us! We’re also glad you enjoyed the high quality of our breakfast and daily meals. We look forward to welcoming you back for another exceptional experience! Warm regards, Merve Akdemir Guest Relations Manager

Response from Property: Dear Valuable Guest, Thank you for sharing your detailed feedback. We are pleased to hear that you found our check-in process efficient and enjoyed the cleanliness and design of our rooms. It’s wonderful that you appreciated the modern ambiance and tranquil location of our hotel. We regret the challenges you faced with communication and beachside services. We understand that the issues with the umbrella adjustment and the delayed delivery of sparkling water did not meet the high standards we strive to maintain. Your suggestions for improving communication skills and customer care are valuable, and we will certainly address these areas through targeted training. We are also sorry to hear about the disappointment regarding your excursions. We had recommended guided tours to help guests discover key sites and enjoy a deeper understanding of the local culture and history. We regret that this option was not utilized and understand that exploring independently may have led to difficulties in finding the must-see places. We’ll ensure that our recommendations are communicated more clearly in the future. We appreciate your understanding about the sea view and hope that the overall comfort of your stay was satisfactory. If you choose to visit Swissotel Resort Bodrum Beach again, please feel free to contact our team directly for any assistance. We are here to ensure you have a memorable stay. Thank you again for your feedback and suggestions. We will consider your points on enhancing communication skills and customer care through additional training and will work on implementing these improvements. Best Regards, Merve Akdemir Guest Relations Manager

Response from Property: Dear Mrs. Zeynep, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your room, the facilities, and the beach, and that you found the service and the food, especially at our Italian restaurant, to your satisfaction. Your compliments to our housekeeping team are greatly appreciated, and we will ensure that they are recognized for their efforts. However, we are truly sorry to learn about the disturbance caused by the birthday party on the beach on your last day. We understand how this could be disruptive, and we apologize for any inconvenience it may have caused. We will review our policies regarding private events to ensure that they do not negatively impact the experience of our other guests. Regarding our commitment to sustainability, we take your concerns very seriously. We aim to balance special events with our environmental practices, and we regret that the use of balloons during this event did not align with our sustainability goals. Your feedback is valuable, and we will take it into consideration as we continue to refine our practices to better reflect our commitment to environmental responsibility. We appreciate your kind words about our staff and facilities and are grateful for your understanding regarding the issues you encountered. We hope to have the opportunity to welcome you back in the future, and we will strive to make your next stay as pleasant and enjoyable as possible. Thank you once again for your feedback. Best regards, Merve Akdemir Guest Relations Manager

Response from Property: Dear Valuable Guest, Thank you for sharing your recent experience at our hotel. We are sorry to hear about the issues you encountered with the telephones, curtains, housekeeping, and the state of your room at check-in. Please kindly rest assured that these matters have been thoroughly reviewed, and our teams have been briefed and retrained to ensure such situations do not recur. We are delighted to hear that you enjoyed your experience at Monachello and appreciate your kind words about our Italian restaurant. Should you have any further concerns or feedback, please feel free to reach out to us directly at merve.akdemir@swissotel.com. We hope to have the pleasure of welcoming you back on your next visit and providing you with the flawless experience. Best regards, Merve Akdemir Guest Relations Manager

Response from Property: Dear Tatyanay, Thank you for taking the time to share your wonderful feedback about your recent stay at Swissotel Resort Bodrum Beach. We are delighted to hear that you enjoyed your holiday and appreciated our hotel's features, including the private beach, piers, and spacious, clean rooms with balconies. It’s great to know that you enjoyed our delicious breakfasts, responsive staff, and the various dining experiences, from the ice cream at Swisscafe to the tasty pizza at the pier bar and the ravioli at our rooftop Italian restaurant. We’re also glad you found the convenient access to Turgutreis and Yalıkavak enjoyable. Your kind words are very much appreciated and will be shared with our team. We look forward to welcoming you back for another exceptional stay. Thank you once again for choosing Swissotel Resort Bodrum Beach. Best regards, Merve Akdemir Guest Relations Manager

Response from Property: Thank you for your wonderful review of Swissotel Resort Bodrum Beach! We are thrilled to hear that you had an amazing experience and that you found our hotel, service, food, and staff to be exceptional, especially our dedicated team members. It's delightful to know that you found our hotel a wonderful place to relax with family and friends, surrounded by beautiful picturesque landscapes. Ocean view rooms indeed offer a special experience, and we're glad you found it worth the investment. We take pride in providing comfortable accommodations, and we're pleased to hear that you enjoyed our beds, describing them as "sleeping on a cloud." Thank you once again for your kind words. We look forward to welcoming you back for another memorable stay at Swissotel Resort Bodrum Beach. Warm regards, Merve Akdemir Sezgin Guest Relations Manager