Kassen Chu
November 12, 2024
Hotel and room itself were okay, but I was shocked when someone opened my door and walked into my room at 9:15am in the morning without knocking or ringing beforehand, while I was still sleeping . Again someone (not sure if same person) walked into my room at around 10am (checkout time is 12pm), this time it was the mini-bar guy, asking if the mini bar items need to be restocked. I brought this up at the reception upon checkout, and the receptionist was a bit surprised to hear and stated that she would speak with the mini-bar guy. Another, seemingly more senior receptionist chimed in, and seemed to put the blame on me for not putting out the "do not disturb" sign at my door. I've stayed in numerous high/low end hotels in multiple countries around the world, I've never had a guy open my room door and walk into my room just because I didn't put out a "dnd" sign. Again, checkout time is 12:00pm.