Hotels near Turnhouts Vennengebied, Turnhout

The hotel was not clearly indicated to start with the parking. The underground private parking was slightly underwater. The reception is not accessible 24/7, let's say you always find someone behind it. The lift is very narrow. The rooms are also a special experience, with children's cars and washing machines in the halls, and you're waiting more abroad than in your own country. Super lots of noise, to hit the hairclop doors until after midnight, neighbors that are noisy and respectless also until midnight!!!! You really don't sleep here!!! Not even with ears. The room and bathroom were cleaned with fruit flies. Breakfast is only half and half. Confiture/chocolate taste is not what it should be. The grain flakes are longer than they can, the yoghurt is good in terms of the date of the present day, and all of them were fruit flyers. It was quite good breakfast, coffee and fruit juice were quite good, and charcuterie/cheese was also OK. We're quick happy, but you can get what for your money. You don't have it here. This hotel should be taken a star!! And then I am still mild. No more and no more in their other hotels!

When staying at the hotel we couldn’t fault it. Children stay free if sharing a room, and we had booked to visit Efteling. We didn’t realise but our stay coincided with carnival, for this reason I think we were allocated a room at the back of the hotel (as I can imagine those front facing would be very noisy - there is a huge stage directly in front of the hotel at this time, as well as many food vans and outside bars etc - not that any of this worried us). So our room was on the 5th floor at the rear with a direct view of the multi story car park! (But we didn’t book for a view!). The room was well equipped with a comfy bed and a seperate shower and toilet. Everything was very clean. The only issue I would say regarding the rooms is that they were very dark so it was hard to see your items in the wardrobe. Not a big deal! The staff on reception were really helpful and chatty, and gave us lots of advice. It’s super easy to reach Efteling from here, we walked to the coach station (just by the train station) and there were regular buses. Again children travel free. You could walk to the station in about 10-15 mins. The shopping streets are very close to the hotel, and nice for a stroll - plenty of places to eat etc. we enjoyed backwerk bakery just a couple of shops down from the hotel, they did fresh smoothies and juices and lovely fresh sandwiches. Perfect for brunch/lunch. There is a Taco Bell next to the hotel! My son wanted to try it but we didn’t get chance! The issue for us came out check out, our flight wasn’t until the evening so we asked to use the secure luggage room for our case so we could enjoy our last day. We came back to the hotel to pick up our bag, and make our way to the airport. I was let in to the luggage room to get our case, but it had gone. The staff didn’t know what to do, apart from check and speak to other staff members. Eventually I asked to see the manager as we really needed to leave (fortunately we had been sensible and kept our passports and money etc on us). And I was asking for something in writing to say they had “lost” our case - as I didn’t feel comfortable just leaving with no proof (they also wanted to take the luggage receipts - I think because they wanted to figure out what had happened). The manager was “checking the CCTV” but upon our second request did come out and see us. She did apologise for the case going missing (after a long time!! More hearing about how strange this was?!?) and said if it “wasn’t found” they would replace it. At this point I was getting concerned about travelling home without any of our things, especially with my son, for example some warmer clothes, his switch!! I felt the customer service here was lacking, there was no gesture here - could they assist us getting to the airport for example - She did offer to go to the shop but by this point we were cutting it so fine to get to the airport / which we said to her! We have no time now! It was very disappointing a

No complaints about the room, in fact they are quite nice. well appointed and clean. Had dinner in the ”Orangerie” and decided to choose a ”traditional” Flemish Vol au Vent aka Chicken Fricasee with salad and fries. It tasted like cream of chicken from a can poured over a biscuit. Was salty, pasty, chewy chicken, and some little balls of something that i couldnt tell. Simply really bad. I ate about 1/3rd and was done. I asked for ketchup an mayo for the fries and got 1 packet each. I told the waiter(s) that it wasnt good and one waiter had the gall to tell me I was the FIRST EVER to say such a thing. Then when i received the bill i saw there was a 1 eu charge each for the ketchup and mayo. SERIOUSLY?? They did nothing to adjust the meal and assured me it was standard practice to charge. ( they were going to remove the ketchup and mayo but one of the waiters was so adamant about my taste and the charge I told him, no.. keep it on. For sure i will not eat here again and I can only hope that the included breakfast will be ok. again. rooms are fine, but the food, an insult to the chicken who made up the dish. To the chef.. go on line and look at some pictures and tell me that it resembles what you served.