Quality Inn & Suites Kearneysville - Martinsburg

Toilet and bathtub were clogged , tv didn’t work, bedding stains, dirty carpets. Gross experience. Complained but no one came to fix. When checking out, we told them about the plumbing issue , and they were aware of it. Even more disappointing

I was here on the 31st of January 2024 and the person at the front desk appeared to not be happy working there, I sensed this as soon as I started talking to her. This is not the worst part, she scammed me of my money and here is the story: I booked online and she asked for a credit card for incidentals, I gave her a Visa card which should swipe, the card also has over 2000 USD on it and for some reason, she said she swiped it and it did not work, the next thing she asked me was to give her a card that will swipe, throwing my card on the desk at the same time. I asked her to try that card again because it should swipe and she said I could not talk to her like that. So I gave her a new card and she refused it. She said she has a right to refuse service and that she was refusing my service. I agree that she has such right so I asked for a refund, she told me to call the merchant that helped me book. I went ahead and called the merchant, the merchant told me they needed the hotel’s permission to issue a refund, they called her and she LIED that I did not have a card that works, despite insisting on refusing service to me and not taking another card from me, she decided to also keep my money without rendering any service. This individual( a lady) acts like a true scammer and I sense this is not the first time she has done that. Please avoid this place by all means. Do not say I did not warn you.

Room 105 (handicap) itself was OK. The bathroom, though, was disgusting-broken plug on hairdryer, broken outlet plug, black mold on both shower heads, main shower head constantly dripped and splashed water outside shower onto the floor, broken ceramic at the entrance to the shower with black "stuff?" all along the edge of the shower. Another reviewer commented about no where to put soap and that applies to this room as well.

We booked through *******, paid in advance, but the hotel had no record of the reservation. Not the hotel’s fault, but after about an hour things were straightened out. The Desk staff were very nice. But this hotel needs serious refreshing. There is no elevator, stairs were difficult for me because the railings were filthy, I didn’t want to touch them and the stair treads were torn (big tripping danger). Stains, wood trims falling off, room safe didn’t work, and BUGS (a black beetle kinda of thing

First off tub would not hold water stopper broken. Next we look up and not one but 3 large bugs walking about the ceiling. I called to change rooms and nothing else available, I ask for someone to come take care of and told will TRY to get maintenance. This is unacceptable I can not sleep with something crawling over my head. I will not be staying here ever again and will pass this information to anyone I can.

Very clean staff Very friendly 👌

Said they had a room on ******* but they didn’t.

The hotel is poorly maintained. When asked for a light bulb for the entry way, we were told that they were not sure when maintenance would be available. When we attempted to return a stained bed cover, we were told “we don’t have another for you”. Staff used the terms “honey” and “sweetheart” in the most condescending way possible. Stay at your own risk.

The front desk lady was very nice when we checked in