UnhappyCamperUpNorth
August 29, 2024
I would like to start out this review saying that the staff I worked with were all nice and helpful. However, we did not receive the room we booked. Normally this wouldn't be as big of deal, but we had booked one of their 2 level rooms with a full kitchen. Instead we received a 1 level room with no kitchen. This was unfortunate as we packed food in a cooler in anticipate of making family dinners with the kitchen. Also, we had hoped to be able to put the kids (1 and 6 year old) to bed upstairs while my wife and I enjoyed some movies/games/etc downstairs. Additionally, due to the layout of where we were staying upstairs both of our rooms had independent key locks, so we had to choose between keeping our doors open at night or our kids not being able to get into our room if needed. We alerted the staff right away (management was away and never contacted me). They apologized, but said they were fully booked so they couldn't move our rooms. I do think the staff was sympathetic, and they tried to help where they could (brought us a personal grill), but the whole experience was quite unfortunate.