Guest User
December 27, 2024
I am appalled by the shockingly poor service I received at Zeneith on 26 dec 2024, specifically from your bartender, Rahul Kumar. What transpired has left me furious and deeply dissatisfied. I arrived at 7:30 PM and ordered a cocktail ***** with my food. Despite the restaurant being mostly empty, it took an outrageous 1 hour and 30 minutes to get my drink, and that too only after 20 reminders. To add insult to injury, when the cocktail finally arrived at 9 PM, it was an absolute disaster. Instead of using jalapeños for spice, the bartender had the audacity to dump in two spoonfuls of red chili powder, making it completely undrinkable. Rather than admitting his clear incompetence, Rahul Kumar had the nerve to claim the drink was “perfect” and that it only took him 15 minutes to prepare. This blatant lie is unacceptable. Your staff’s arrogance and unprofessionalism have ruined what was supposed to be an enjoyable evening. I demand that you review the CCTV footage to confirm my claims and explain how such appalling service was allowed to happen. My dinner and night were utterly spoiled because of this bartender’s behavior. I expect an immediate response and to know what actions you will take to ensure such experiences do not happen again with anyone. People come to Udaipur to have a good vacation not to spoil mood and day , such incident is expected from such a reputed hotel. Your prompt attention to this matter is expected. Regards, Rekha Gupta