Shiv Niwas Palace by Hrh Group of Hotels

The service at this hotel was very good. We were not happy with our rooms but they went out of their way to accommodate us. The groups and setting within the palace are beautiful and the food at breakfast was fresh. They were happy to make anything on request. We didn't use the pool facilities but it looked welcoming.

I had a truly wonderful experience at Shiv Niwas Palace. From the moment I arrived, the staff's hospitality was outstanding—they were warm, courteous, and always eager to assist with a smile. The room was exceptional, blending royal elegance with modern comfort. It was spacious, impeccably clean, and well-maintained, offering breathtaking views and a luxurious ambiance. The attention to detail in the décor and amenities made my stay even more enjoyable. Overall, my stay was memorable and beyond expectations. I highly recommend Shiv Niwas Palace for anyone seeking a luxurious and comfortable experience. Will definitely visit again!

One word can describe Shiv Navas Palace hotel ‘Majestic’. The Royal family stay in part of the Palace. What makes this palace hotel so special though is the people. The people are so kind and generous. They go beyond hospitality to serve you. It’s because it is still the royal palace so you will actually feel like royalty yourself. What an incredible experience. When the managers knew this was our honey moon we were upgraded to the Royal suite which was so generous. The room is huge with panoramic views of the lake and mountains. The palace is steeped in history. A super tasty congratulation cake was also sent to our room. A special thanks to Mr Rahul Paliwal the front office manager. He told us so much about the hotel. He invited us for Holi at the palace and our stay was so incredible we are booking for another 8 days. We met Mr Adityaveer Singh the vice president of hotel operation too who was so humble and kind. Our room had the most beautiful fresh flower arrangements throughout. Our doors opened out onto the most stunning court yard and swimming pool. We had chai and dinner in the court yard. It has a wonderful tree too and the most stunning wall of bougainvillea flowers. The grounds, lawns and all areas were so sumptuous. It was pure luxury. All the paintings were stunning with so much history. The restaurant is stunning. The most delicious breakfast and dinner is available. It’s only a 2 minute walk to the lake palace and so many attractions. One day the prince was even having afternoon tea on the lawn in front of our room with other dignitaries. We would like to give a special thanks to the following:- Sohanlal Who took care of our every need at breakfast:) He delivered beautifully prepared Chai and cappuccinos to our room and terrace around the pool. It always came with tasty cookies. Hires and Dinesh who gave us chocolates esch evening at turn down night service. They always made sure you had plenty of water and the luxurious toiletries. Nirbhya- The waiter on evening was brilliant together with Vishal. Jagdish was so happy and worked night shift. Devendra very nice *** from reception Pratap worked here 35 years very nice *** brought me chai for breakfast to my room. He will retire in 2 years may he have a long and happy healthy peaceful retirement. Pushkar the nice room service ***. Phinda was always on duty at breakfast and very helpful. Abhimanyu amazing *** from reception who showed us the rooms Jitendra was the life guard and kept everything so organised Chamanlal - Cleaner Ramesh the driver of the cart took us nicely from the lake to our door. We are sorry if we have not written your name but you are all excellent, full of grace and beautiful character. The cleaners, gardeners, reception, and waiters to mention but a few of the departments were all incredible. I hope one day you will also have the blessing to stay here. Our stay was truly memorable. Love Andrew and Ruby.

Unbelievable level of service, sophistication and the Hotel rooms. Best of best in class of Palace . Special thanks to Kuldip Rathod and Sohanlalji were instrumental in making our stay very very comfortable. Mr. Mahip , the food & Beverage Manager was instrumental in arranging special event dinner exclusive set up with Decoration, music and unbelievable special fusion food menu just made for us. Our Housekeeping staff made our stay like home. Salute to each and every staff member for making us feel like Royalty. Thanks