Latest Hotels Reviews for Udaipur

Raffles Udaipur
4.8/543 Reviews
I was drawn to The Dining Room after reviewing their online presence and decided to visit for breakfast. To ensure a seamless experience, I attempted to make a reservation: called the night before—no response, emailed—no acknowledgment, called again in the morning—radio silence. Despite this operational inefficiency, I arrived at the hotel, only to be informed that they were fully booked. I clarified that I was not a staying guest but a prospective diner who had made multiple attempts to connect. Instead of demonstrating service recovery or offering an alternative, the staff escalated my request to their F&B Head, Mr. Gaurav Verma, who categorically denied us entry. This was a textbook case of service failure—no proactive communication, no contingency planning, and a complete lack of customer-centricity. In the hospitality industry, where guest experience is paramount, this level of indifference is shocking. Raffles, a brand that supposedly upholds luxury hospitality standards, failed at the most fundamental level: acknowledging and accommodating a guest's request. This wasn't just poor service—it was a breakdown in basic guest engagement. To Mr. Gaurav Verma—hospitality isn’t just about operational execution; it’s about emotional intelligence and guest empathy. If this is the standard you set, it's concerning how you lead an F&B division. I will never engage with Raffles again, and I strongly advise others to reconsider. Hospitality is about more than just a brand name—it’s about delivering on the promise of service excellence.

Frequently Asked Questions

  • How do I book a hotel on Trip.com?

    To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.

  • How do I get hotel deals on Trip.com?

    There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.

  • Where can I find hotel deals on Trip.com?

    Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.

  • How can I get lower prices for hotels?

    Sometimes booking hotels midweek is cheaper, but it also depends on the season.

  • How many hotels are listed on Trip.com?

    You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!

  • Can I cancel or change my hotel bookings on Trip.com?

    It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.

  • How do I contact Trip.com customer support?

    You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.