The Resto Reviews

Response from Property: Let me answer this long-term guest as follows: 1. The hotel has installed CCTV in public areas of the hotel, such as walkways, parking lots, building entrances, and common areas for the safety of all customers. They are checked regularly, which is a general safety standard. They are not installed in private areas. What the customer wonders about is that CCTV is installed in the bathroom. Normally, the ceiling is 2.7 meters high, so it can be checked immediately. There is no need to keep doubts and accuse the hotel. After the case of refusing to stay, and the customer has visited the hotel twice, each time for about 1 month, and has requested to stay in the same room, why didn't they check from the beginning of their doubts or inform the hotel of their doubts? 2. Towels and bath towels The customer wanted a special, cheaper price. The hotel offered alternatives to the customer, with several agreements, including towel services. The customer asked the hotel to provide one set and would clean it themselves. One day, the maid counted the number of towels that needed to be changed for other customers after cleaning the room was finished and found that one set was missing. So, she checked the CCTV and found that this customer had taken it without informing her and did not bring the used towels back to change them. She talked to the customer and reached an understanding. Without accusing the customer of stealing as the customer said, if the hotel thought that the customer stole the items, it would have reported the case to the police because it is a criminal case. The customer spoke from the post above, and the hotel explained that it was not related to the value of how many pieces or how much, so please inform us every time. We are happy to provide additional services in some cases, even though there was a special agreement to reduce the daily room rate. After about 30 minutes, the housekeeper came to inform the manager that a foreign customer had verbally abused us, but she did not know what it was about. However, she understood that it was related to the aforementioned matter. The manager told the housekeeper that in service, the customer is always right, so we should adhere to the heart of service. 3. If a customer reports a problem disturbing the customer's stay, the hotel will report the problem to the room that is the cause and ask for cooperation without discrimination, including the matter that the customer mentioned about closing the room door loudly, or that the customer reported that other rooms were loudly closed. We ask for cooperation under the same principle. However, the customer is a long-term guest, so there have been many reports on different days and times. The manager has asked for cooperation 3-4 times, but the situation has not improved, so he has asked the hotel owner to inform the customer directly in case there is a misunderstanding. Therefore, we talked and asked for cooperation 2 more times, but the incident did not alleviate in any way. They claimed that it was because the room door was left open and the wind blew the door closed by itself, or from another room, etc. 4. Our hotel provides services by emphasizing to all staff that customers are our benefactors. We provide the best service regardless of their nationality. Many Thai and foreign customers have given feedback on various online websites. Some were impressed and some wanted us to improve some of our services. We accept this and will use it to improve our services even more. Therefore, we do not understand why the hotel was accused of racism or because the hotel refused to accommodate customers. If so, we apologize and would like to explain the reason for refusing to accommodate customers on the said day.