The Banjaran Hotsprings Retreat

The Banjaran Hotsprings Retreat Reviews

The Banjaran Hotsprings Retreat

1, Persiaran Lagoon, Sunway 3, Ulu Kinta, MalaysiaView Hotel Details
The Banjaran Hotsprings Retreat
The Banjaran Hotsprings RetreatThe Banjaran Hotsprings RetreatThe Banjaran Hotsprings Retreat
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The Banjaran Hotsprings Retreat Guest Reviews

4.8/5
Amazing
65 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All Reviews(65)
Positive reviews(65)
Reviews with photos/video(30)
Awesome stay(35)
Great service(27)
Classy environment(11)
Awesome rooms(9)
Relaxing hot springs(3)
Loo
Lake Villa (No Child Allowed)
Stayed in Jun 2024
Couples
19 review
5.0/5
Outstanding
Posted on Jun 30, 2024
Excellent welcome team, friendly reception, respectful buggy drivers & helpful operators. This place was closely to natural with great management & well maintained. A bit over price for food I can say environment was so great I will come back again in next occasion. Appreciate a good bye gift from resort thank you 🙏
Caralee
Water Villa (No Child Allowed)
Stayed in Jun 2024
Family
1 review
4.2/5
Very Good
Posted on Jul 5, 2024
There wasn’t anyone to attend us when we arrived at the lobby, have to wait for quite a while for the receptionist to come out. We booked the water villa that comes with hot spring and pool but both were pretty dirty. Have to get the cleaner to come and clean before we use it. One of the Indian pregnant staff at the reception wasn’t very friendly when we requested the buggy services to go back to our room. Overall the ambience was great but the services definitely have room for improvement.
JACK CHEAH
Lake Villa (No Child Allowed)
Stayed in May 2024
Couples
7 review
5.0/5
Outstanding
Posted on May 5, 2024
Many facilities can keep you relaxed restaurant food is nice especially the breakfast many choices. Price as expected on the high side.
jy
Water Villa (No Child Allowed)
Stayed in Jan 2024
Friends
9 review
5.0/5
Outstanding
Posted on Jan 23, 2024
Superb experience staying at the Banjaran, the service is excellent and every detail is taken care of. Special shoutout to Veron for giving us a tour and explaining in great detail of each facilities. He has went the extra to make our stay comfortable, extremely greatful.
ChanWH
Lake Villa (No Child Allowed)
Stayed in Nov 2023
Couples
4 review
4.7/5
Amazing
Posted on Nov 25, 2023
Very good customer service to arrange surprise for my wife’s birthday. The environment is very nice and superb👍
6/18
Wenxuan
Lake Villa (No Child Allowed)
Stayed in Mar 2024
Couples
2 review
4.7/5
Amazing
Posted on Apr 5, 2024
Love the environment and service ! Super relax
Syairul
Lake Villa (No Child Allowed)
Stayed in Dec 2023
Couples
17 review
5.0/5
Outstanding
Posted on Dec 19, 2023
Realy love the place. Althought quite expensive, but it is Very exclusive and offer very unique experience.
EAH
Lake Villa (No Child Allowed)
Stayed in Jan 2024
Couples
23 review
5.0/5
Outstanding
Posted on Jan 26, 2024
Very clean and good ambience. My husband and I enjoy staying here
Danteo
Water Villa (No Child Allowed)
Stayed in Mar 2024
Couples
2 review
4.7/5
Amazing
Posted on Mar 15, 2024
Stayed for 4D3N. Peaceful and quiet location, a good place to rest for the body and mind. Each villa has its own hotspring tub, enjoyable. Food quality at the restaurant was good though abit expensive. Only gave 4* for the service because on the last night there, I requested for a bucket of ice......it took 3 phone calls and a wait of about 1hour and 15mins for it to arrive at my villa, disappointed.
Guest User
Lake Villa (No Child Allowed)
Stayed in Sep 2023
Family
1 review
4.7/5
Amazing
Posted on Sep 8, 2023
I booked this hotel despite its price and location because I want to experience something different. Indeed it didn’t fail to wow me the moment I stepped in. This resort is very exclusive. The room is huge and it has a private hot spring tub and a mini pool. Exploring the resort is like a mini excursion which you get to see a crystal cave , cave cafe and cave restaurant. There is a Dr fish pond and an outdoor hotspring pool. There are also natural saunas and a cold water pond. You get free access to the Lost World of Tambun Theme Park but avoid Tuesdays cos the park is closed. I would stay here again the next time I visit Ipoh. We also love the Ala carte breakfast buffet which serves international breakfast. The local cuisines were so yummy. Staff are very polite and helpful. Well done Sunway!
6/7
Guest User
Water Villa (No Child Allowed)
Stayed in Sep 2023
Friends
6 review
4.7/5
Amazing
Posted on Sep 8, 2023
My 2nd stay is even better than the 1st stay. The staff went all out to make our stay special with little gifts - eg. The Banjaran cap with our names embroidered on it was a nice touch. Service is excellent as usual.
Guest User
Garden Villa (No Child Allowed)
Stayed in Oct 2023
Couples
1 review
5.0/5
Outstanding
Posted on Oct 31, 2023
Best place for rejuvenation and recharge from the city life!
Guest User
Lake Villa (No Child Allowed)
Stayed in Aug 2023
Couples
2 review
4.7/5
Amazing
Posted on Aug 26, 2023
Unique hotel with thermal pool, caves and beautiful surroundings. Service was top notch from the team. Room was spacious, comes with private dipping pool and thermal pool. Bed was huge and comfy. Thanks for the birthday surprise decor set up and cake too. Couldnt ask for more. Unfortunately, mosquitos are wild there even with mosquito repellent, just be generous. And also we found a cockroach in the shower area. Otherwise overall a good experience and joyful stay.
6/7
Guest User
Lake Villa (No Child Allowed)
Stayed in Jan 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jan 31, 2024
Very nice hotel with comfortable and spacious room. Very friendly staff! We really enjoyed the hot springs both inside our villa and by the swimming pool. Would love to come back when we visit Ipoh in the future!
idah
Lake Villa (No Child Allowed)
Stayed in Jun 2023
Couples
13 review
5.0/5
Outstanding
Posted on Jul 4, 2023
It’s the first time we've come here and the experience was simply awesome! We reached the resort at 2am and the front desk was already waiting for our arrival. Upon check-in, he has already prepared sandwiches for us in case we were hungry. The environment of the villa area is very good and impressive, breakfast was good and all is through ala-carte order. They have a good spread and food was just amazingly tasty. All the hotel staffs was just outstanding, the room were great and clean as per picture. Facilities was superb! They have hotspring in the room as well as the public area. Facilities was great, the yoga instructor was amazing too! Overall this is the best Hotel we've stayed in Peninsula Malaysia! We will definitely come back if we need to have a romantic getaway. Thank you Banjaran Hotspring!