Guest User
June 27, 2024
Be aware of staff inaccuracy of charges. We stopped on our was through and the price listed as advertised on Google maps. I did nor pay attention nor was I informed of my room charge, which was 40% more than listed online. I confronted the gentleman about it and although he was very polite, he would not fix the problem before I left the front counter. I said I'm not paying that much so refund the transaction, I have not even left with the room keys yet. He said he Can not do that or cancel this. Keep in mind this was not a reservation, this was a stop through about 1-2 a.m. I said the price listed here does not match what you charged (I only knew that because of another person in our party booking a second room). Did not get a receipt and would not let me see irc get a copy of what I even signed. I was told you need to book online to get that price (their website) so I did, price matched advertised when doing so and he still would not issue a refund. Said he couldn't. I insisted he called someone, he said there is nobody to call at this time and he would take down my information for the manager to call me the next day. I was uncomfortable with this but I was tired from driving 14 hours which is why we stopped. I refused the room key for the first roo. as they listed them under different numbers and insisted on doing so since I was not staying in it and they were refunding it. The manager never called me. I called 2 times to follow up and the 3rd time I finally got in contact with her 1.5 days after the transaction. She was very quiet in the phone said she was aware of the situation but doesn't understand it. She pointed out I was charged 3 different amount I said I know that is why I need a refund for the room I didn't stay in. She remained silent in the phone for a couple of minutes, giving her time to do what she needs to I did as well before saying something and her response was "I am trying to remain calm" and that is when things went south. We were very polite and working with them on it and she was basically refusing to understand so she did not have or refund the room. She just kept repeating herself saying "I don't understand" explaining it over and over I said this is black and white situation. Check yours cameras. I refused the key to the first roo., I was overcharged I was told the only way it could be fixed I'd to do the online booking so I did... on and on, she hung up on us twice! Never fixed problem!