Mantra Hervey Bay

The didn’t work at night, so many problems with it so not great for business travelers. The room did look freshly painted. The room s are dated but clean. Nice location but can be noisy.

The location is good. And the customer service of the receptionists are awesome, gave us a big smiles and very responsive.

Great location and view

Great no problems quite and peaceful

The hotel was amazing as per usual, however the new staff member had no idea about the facilities and what each room had in them. We had a heap of microwave items we disposed of , just to find there was a microwave after being told there definitely wasn’t one. Maybe the staff need to look in the rooms every once and a while .

The hotel is in great location & the staff were helpful, friendly & efficient, secure parking was good & easily accessible. But overall the hotel is pretty old and in need of a makeover. Our room while clean & tidy needed some maintenance. We were really put off by all the warnings about setting off the fire alarms when cooking or showering?

Our first room was on the first floor. The patio opened to the pool, such that a swim ladder enabled a guest to exit the pool into the patio and straight into the room. Apparently many guests have entered the unit soaking wet, because the unit was permeated with the moldy smell. The furniture was dirty and bedraggled. I didn’t want to sit in it. There was a common area next to the room with a loud drinking group. When we asked for a new room, we were told there were none available. About 10 minutes later a different staff person contacted us and they moved us to a unit that did not have pool access. It was a bit musty selling, but much better. The walls were a dingy yellow, the ceiling was asbestos popcorn, one of the hinges in a kitchen cabinet was broken so the door hung down precariously when opened. The jetted tub/shower had such a high side to step over to get in and out, that despite the grab bar, it would have been difficult for some seniors and persons with disabilities to access the shower. The nit slept 4, but there were two patio chairs and two dining chairs. The parking lot filled up in the evening. On the good side, the towels were plush, there was good water pressure and plenty of hot water, the kitchen amenities were good, bed was comfortable with ok linens, the proximity to the whale excursion boats was great, the free parking was appreciated.