Levo Hotel Reviews

Amenities are very basic but still is one of the most decent hotels in Urdaneta. Check-in is smooth. Breakfast is filling and ok. It was included in the room. The room is clean although, we can hear people walking along the corridor and doors opening and closing and since we're light sleepers it kind of affected our sleep. Internet speed was ok. I was able to work. Nice view especially in the morning.

New place so facilities and amenities are still ok. There were still ongoing construction at some floors.

Great and accommodating staff especially security officers. This is our 2nd time to stay here for our trip to Our Lady of Manaoag, which is just a 20-minute drive. Modern room with comfy bed.

The hotel is sooo new & just along the highway. Clean and pleasant. Will stay again when back to Pangasinan.

The room was great but the WiFi connection needs improvement

Recommended

room was clean and big.

Everything was good.

I was on a business trip to PSU. It was the closest place to the school. The environment was clean and excellent. There was also Chinese food. I went there with my friends and thought it was pretty good! Parking was also convenient.

Feeling very good

Poor front desk customer service. Please manager train your staff at the front desk Alyssa to response well. Needs customer service training. Poor breakfast. I voiced my concern and would like to speak to a manager and wouldn’t let me. As a customer I have the right to talk to a manager.

Best hotel in Urdaneta City. They have great view of the rice fields! They have good chinese restaurant, coffee shop, alfresco view. The staff were very friendly and accomodating. Lots of parking spots. Close to SM City Urdaneta, Urdaneta Philippines Temple and Manaoag church

Best hotel in Urdaneta! Everything is brand new. Staff are so welcoming. They have good chinese food and coffee shop. They also have a magnificent view of the rice fields! Its close to Manaoag church, SM City Urdaneta and the Urdaneta Philippine Temple

We stayed for 2N/3D in this hotel. We booked via the hotel's website. Two adults and 2 kids ages (11 and 13). We were told that in their policy 13 year olds are considered an adult. KZ the front desk officer after explaining to her about their website extended the courtesy not to charge us extra. She even offered to give us extra pillows. But when we asked for extra towels they were charging us ₱1,000.00/ day per person. Since we are 4 and they only give 2 towels, that means I have to pay ₱4,000.00! Isn't that amazing?! Amazingly weird and infuriating! In the evening we returned from the wake of a friend's father. When I approached the front desk to ask for the pillows. She asked me a question that I thought was settled already when we checked in. For a moment I thought I was in a hospital being asked by residents and student nurses about my medical history over and over again. I was so tired from the long drive from Manila to Pangasinan and driving back and forth from Urdaneta (where the hotel is) to Tayug (where the wake was being held). So my patience is so short that I snapped at the lady and told her to not ask me anymore about the age of my kids as we have settled it when we checked-in. To me there is no point in asking that and it does not make them sound professional. Then the horror came the next morning. At around 9 or 10 AM the housekeeping started knocking on our door. That obviously woke us all up! Since we slept around 2am, we were all still sleeping. So I got out of the bed to check if the knocking was on our door or from the other rooms, He knocked and announced housekeeping a couple of times. Since I was still half a sleep I didn't answer back. To my surprise, he opened our door to enter!!! Never in my life have I experienced this intrusion in all of my stays in hotels here and abroad! I do not have to hang the do not disturb sign for house keeping to know that I do not want to be disturbed! If I wanted to have our room cleaned or be made up, I will hang the sign that says "Please make up the room"! If there is no instruction left on the door, you have no right to just barge into our room! So when he opened it, I slammed the door back to close it! And yelled and asked why he has to do that?! We are still sleeping! As a result of that experience, we felt especially my kids that we are not safe in the hotel. There was not even a double lock on the doors for instances like this. Because of that we had to bring all our things with us when we went back to the wake and just left our clothes. When we got down, I went straight to Gabriel, the front desk personnel on duty that morning and inquired about their policy when it comes to housekeeping. Simply put, he said that it was not the policy of the hotel to just go in. Of course! They know that room 603 was occupied that day! Why would they do that! As I have said, this in not the first time we've checked-in in a hotel. We are even Accor Plus m