Hotels near Balcon del Inka, Urubamba

This is a peaceful hotel in Urubamba in the Sacred Valley, about 10-15 minute walk into the town, restaurants and shops. It’s a beautiful setting, surrounded by mountains and with pretty gardens. The reception staff are very helpful. For what is described as a four star hotel, the rooms felt a little small, dark and sparse, but maybe that’s the point of an ex Monastery. We felt they could have provided more outside seating in the gardens to take advantage of the setting.

Firstly I will start with the positives, the hotel was nice with beautiful greenery surrounding. The decor certainly wasn’t modern however it was perfectly fine. Secondly the negatives, customer service was inadequate. Two of us are vegetarian and one morning we had to leave before breakfast opened so were told we would have ‘takeaway breakfast’. We clarified that these would be vegetarian three times (at checkin, the night before and in the morning when collecting the bags) but when we got on our journey we found they both contained ham. This is absolutely unacceptable and I hope they treat allergens more seriously or they could kill someone. When we mentioned this to the receptionist she just smiled and nodded and said ‘oh okay’, which is not an acceptable response. Also you have to pay for water here which we were absolutely fine with. When we bought a second lot on the second day we realised we had paid double the amount the previous day. When I said this to the receptionist again she just nodded and after a long pause said she would call someone. Other members of our tour group also agreed they had paid double the price the previous day. The following morning the receptionist was extremely rude and told us we were lying. She also told us, in a borderline threatening manner, that everything we do is on camera which is a bit weird given we were in a hotel so hoping she didn’t mean ‘everything’ as that’s a gross invasion of privacy. When we asked to watch the camera footage she was speaking of she told us it wasn’t available. The amount of money was not significant but the reaction of staff was wholly inappropriate - especially for a hospitality business. Overall would not recommend anyone stay here. Customer service skills require a lot of improvement.

We stayed two nights on a Exoticca guided tour. We were pleasantly surprised at how lovely the resort and grounds were. The staff was very accommodating and helpful. It was very convenient that there was a restaurant on site. Our waiters Orlando and Rudy were very helpful with the menu and recommendations. They both were friendly, polite and pleasant to talk to. The hotel had a lot of character and the nature couldn’t be beat. There were even llamas on property grazing. It was such a beautiful place just to walk around and explore. Very peaceful.

We wanted to visit sacred valley - this hotel is week located. Lovely setting great views of the mountains. The rooms are set in chalet style blocks around the gardens - well appointed rooms. We arrived just in time for the Lama feeding session!! Food is in the main restaurant - good chive and very tasty. Can’t fault this one - great location, lovely staff, nice rooms - Special thank you to Javier, Daniela, Cristian and Jani

The rooms are small but well appointed. They are very helpful but only speak Spanish. We stayed in a room we were quoted as 40 USD but I paid in Soles. The conversion was fair. There is a standard charge 5 percent to use your credit card. It was very clean and the staff was very helpful but June nights are cold by the river and there was no heater remaining when we asked. The bathroom was nice with a big shower and beautiful sink. Just had to step up to get from the room to the bath. Pics are from AFTER we used the room. It was clean and made up when we arrived. Meant for one but big enough for 2 people. I didnt find it noisy and the upstairs patio was a great place to rest after checkout before the train. Wifi was solid and the staff had great advice! Great It location. It was midway to the hot spring and the train. In the morning away from the lines but direct path and very ose to the bus to Machu Picchu.

Casa Andina is well located near shopping, restaurants, bars, and train station . It features a nice breakfast buffet that should please North Americans and Europeans. The rooms are well-sized and efficient, and the rain shower is great. The staff are very helpful. They will store luggage and answer all your questions. There is no air conditioner, so the rooms can get a little stuffy if the night is warm. The ceiling and an open window help, but the window shade, said to be necessary if mosquitoes are about, limits cooling. Our third-floor room faced the train tracks, so we heard the night trains. They didn’t bother us greatly, but light sleepers might have trouble. Rooms in back, on the river are quieter, but a friend told us that mosquitoes can be a problem. Speaking of mosquitoes, we encountered no-see-ums at Machu Picchu. Our Picaridin repellent, generously applied to all exposed skin, kept us bite free. Long pants and ling sleeves are advised, lightweight and airy if possible.

Ctrip showed 12 o'clock to stay, and at 1:30 pm, the hotel was told that the house was not ready and needed 3 o'clock. We went out with our luggage and went back at 4 o'clock. The house was not ready yet, and I immediately changed it, but from the fifth floor, there was a balcony with six floors and no balcony. It doesn't matter, the quilt in the key room is still tidal, and the hotel is painting and the room smells in the past few days. Also found the front desk brother finally gave a free upgrade to the suite to solve. Breakfast starts at 5 o'clock, more common, bread milk juice fruit. The hotel should be the highest position in the town, but not too far away, the town is not big, the window is facing a mountain, it is mountain view