Hotels near House of the Guardian to the Funerary Rock at Machu Picchu, Urubamba

The hotel is a budget hotel with general facilities. But the time is very good and the service is very good. The pick-up and drop-off are free and the service attitude is really good! Good value for money. I have set up their suite with an invincible terrace! The hotel has 24-hour hot tea, hot water and hot coffee at the front desk. You can drink it when you enter the door, which is very convenient!

This hotel was a low quality experience and I do not recommend booking there. My room was not air conditioned. The window had no screen; so if you opened it to get air, you got the bonus of a large supply of unwelcome bugs and loud outside noises. The outside walls and windows were not insulated, so you were assaulted with loud noises from outside as well as nearby passing trains. The inside walls and doors were paper thin; so you could hear your neighbor’s conversations as well as involuntarily sharing in the audio of their TV watching. There was no chair in the room to sit and read; so I ended up in the lobby. The tap water is not safe to drink; so I got ripped off for $3 per bottle for water that cost 50 cents at a supermarket. The only free option was filtered water only available by the glass in the lobby 5 floors away from my room; not a viable option. The light in the room was dim. Finally, the bed was a narrow single bed of the kind I have not used since my college dormitory 50 years before. Altogether, an unpleasant experience.

Lovely place, very nice rooms with very repairing showers, the staff, especially Estefany, were always attentive with all our needs. The breakfast was varied and served prontly The location is very strategic, near to every thing (only half a block from the train station!!) I had a very nice time in this hotel.

Hotel Luz Garden was great! The staff treated us like family and were very nice! They came by each night to see what time we wanted breakfast and even let us stay in our room a little later so we didn't have to set around town waiting for or train. I will definitely stay here again.

Let me start I was skeptical while booking but when I reached here my stay was fantastic. Location: it is a wonderful location directly on the river and 4 minutes walk from railway station and bus as well as all the restaurants. Service: Christian and Judith provided the best possible service. Breakfast was the best. Free Wifi Internet was good Allowed to keep our luggage after checkout free of charge Overall I would love to stay again here!

It was worth it, for the nature and comfort of the hotel, all the staff is very friendly and helpful in general, Rudy was a great help, he explained to us a little about the customs of the area, he directed us to the hummingbird park, and it was a nice experience..

Good environment, good location, you can take the train directly to Machu Picchu at the hotel. The room is large, with Walk In Closet. Good service.

Firstly I will start with the positives, the hotel was nice with beautiful greenery surrounding. The decor certainly wasn’t modern however it was perfectly fine. Secondly the negatives, customer service was inadequate. Two of us are vegetarian and one morning we had to leave before breakfast opened so were told we would have ‘takeaway breakfast’. We clarified that these would be vegetarian three times (at checkin, the night before and in the morning when collecting the bags) but when we got on our journey we found they both contained ham. This is absolutely unacceptable and I hope they treat allergens more seriously or they could kill someone. When we mentioned this to the receptionist she just smiled and nodded and said ‘oh okay’, which is not an acceptable response. Also you have to pay for water here which we were absolutely fine with. When we bought a second lot on the second day we realised we had paid double the amount the previous day. When I said this to the receptionist again she just nodded and after a long pause said she would call someone. Other members of our tour group also agreed they had paid double the price the previous day. The following morning the receptionist was extremely rude and told us we were lying. She also told us, in a borderline threatening manner, that everything we do is on camera which is a bit weird given we were in a hotel so hoping she didn’t mean ‘everything’ as that’s a gross invasion of privacy. When we asked to watch the camera footage she was speaking of she told us it wasn’t available. The amount of money was not significant but the reaction of staff was wholly inappropriate - especially for a hospitality business. Overall would not recommend anyone stay here. Customer service skills require a lot of improvement.