Atour Hotels in Urumqi

2nd time staying at this very nice hotel with the most friendly and helpful service. Great location right besides the subway station, with plenty of restaurants and even a top supermarket in the shopping centre opposite. We were upgraded to a very large room, which was nice and everything worked perfect, as before. Breakfast buffet with a large choice was ideal for starting the day. Next time in Urumqi we will definitely book this Atour again.

🌟 Take a short break in the hotel and enjoy it! 🌟 🛏️ Walking into this hotel is like walking into a cozy little nest. The rooms are stylishly and comfortably decorated, and every detail exudes the warmth of home. 🍽️ The breakfast is rich in variety, fresh and delicious, and a good mood for the day starts here. 🔍 The service staff is warm and thoughtful, and the problems are solved quickly and well, making people feel at home. 🌈 In general, this is a hotel where people can live comfortably, eat happily, and smile brightly! Are you ready for a trip that can be taken at any time? #HotelReview #TravelEssentials #ComfortableAccommodation

The hotel is large, parking is convenient, the breakfast is rich, the air conditioner blows out quickly, the service from Xibai at the hotel front desk is very good, and the room is clean. The check-in experience is very good, the decoration is new, there is no smell, it is quiet at night, which helps to sleep.

First of all, let me talk about the experience during check-in. It was very poor. Three of us arrived with six suitcases, two strollers, and other bags. No one helped us unload our luggage or help me. I asked at the front desk if I could help deliver my luggage, and I was told that I was very busy and had no time. The front desk was obviously not experienced at it, and the whole process was very slow. I held the baby in my arms and waited for a long time. After finally getting the room card, I had nowhere to start when I saw so many luggages. , I had to ask if the luggage trolley could be lent to us, and we would push it ourselves. I was told again to wait until they were done. So I had no choice but to go to the back and find a cart pushing luggage, and load the luggage myself... At this time, I asked if I could help push it up, but I didn't want to... After arriving in the room, I felt that it had not been opened for long, and there were still decoration materials on the floor. No one had cleaned them after such a long time... (Picture 4). There was no refrigerator in the room, and there were empty cabinets... The sheets and quilts were not clean... Our next day When I woke up in the morning, the baby and I both had some allergies...I immediately asked someone to change the sheets and quilt covers, because it was really troublesome to change hotels with a baby with so much luggage~ When I was cleaning the sink, a grape slipped out of the stopper. The porridge arrived late at night, and there was nothing to eat. There were tomatoes and hair for breakfast... Except for the lady who changed the sheets in the guest room, I was really not satisfied.

The hotel staff are enthusiastic and attentive. They actively help with luggage and see you off when leaving the hotel. They are very humane. The room is spacious, clean and comfortable, with advanced and complete facilities. There is night porridge, and the breakfast is rich and delicious. The location is very close to the high-speed rail station. It takes about 10 minutes to walk. The only drawback is that because it is newly opened, the decoration smells heavy (even though there is activated carbon). It is recommended to open the windows in advance for ventilation after seeing guests booking a room.

There is nothing to say about the environment and service when a new store opens, but there are still many details that need to be improved, such as turning off the power in the room at every turn, and fire drills. Although firefighting is said to be very important, there was no notice before the drill. At that time, it was really I was very panicked, the corridor was pitch dark; the glass windows in the room were relatively thin, and the noise was a bit loud at night. The good points deserve praise, but the details need to be improved. Because I have stayed at Atour in many cities, my comments are more pertinent, thank you🙏

Clean. The floor heating is too hot. The hygiene is very good. The waitress is very enthusiastic. I asked her to bring a lot of water at a time. The front desk downstairs is also very nice. Very warm. I will stay again next time.

All aspects are good. Atour Hotel is worth your choice. It is really a good hotel. All aspects are good. It is suitable for everyone to sleep together.

The hotel is next door to Degang Wanda. It is very convenient to eat, drink and play. There is also Huijia Times within 3 kilometers. The newly renovated hotel, from serving tea at check-in to going to the elevator to check-out, is to send warm water and body lotion, the service staff are very warm and very good! Hygienic: clean and tidy, no smell, everything in the room is very clean, and the living is also very safe. Service: I told my sister at the front desk that I needed a quieter room. I upgraded to a high-end room. The arrangement of this room is really quiet and the sound insulation is super good. Meals: There is porridge for dinner, breakfast is particularly rich, you can eat a variety of food. Improvement suggestions: One thing is that Ctrip's platform may not communicate with Atour. The interface shows that breakfast is delivered but the hotel does not show it. As a result, the front desk sister also asked if she needed to add breakfast, but after explanation, the front desk sister still patiently solved the problem! In short, this stay is very comfortable!

As someone who often uses luxury hotels, I occasionally used Atour Hotel this time. I was very surprised to find that this hotel has eliminated some of the services that we rarely use in these luxury hotels, but all the service facilities have been satisfied. The room is large, the shower room is large (luxury hotel level, but there is no bathtub), the bed and pillow are comfortable, there is fresh juice, and the room has unlimited mineral water (luxury hotel). Although the room facilities are not as good as the decoration level of luxury hotels, the decoration is definitely comfortable and warm, and has a sense of design, and there is a washing machine. The breakfast is also very good. The breakfast helper aunt is also well-trained and tells where the milk is with her palm. The only drawback is that their coffee is very good, but it lacks coffee mate. From now on, I will give priority to Atour.