Mercure Urumqi High-speed Railway Station

Mercure Urumqi High-speed Railway Station Reviews

Mercure Urumqi High-speed Railway Station

36 Rongsheng 3rd Street, Kaixuan Mingshi Guangdong Building, Saybag District, Urumqi, Xinjiang, ChinaView Hotel Details
Mercure Urumqi High-speed Railway Station
Mercure Urumqi High-speed Railway StationMercure Urumqi High-speed Railway StationMercure Urumqi High-speed Railway Station
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Mercure Urumqi High-speed Railway Station Guest Reviews

4.8/5
Excellent
472 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(472)
Positive reviews(465)
Reviews with photos/video(108)
Friendly front desk staff(48)
Classy environment(40)
Easy to get around(36)
Delicious breakfast(32)
Awesome amenities(30)
Close to train station(23)
Offers pick-up/drop-offs(14)
Well designed(8)
Negative reviews(7)
David
Superior Queen Room
Stayed in 2024년 6월
Family
9 review
5.0/5
Outstanding
Posted on 2024년6월9일
A new hotel with high-tech amenities, like power curtains, voice control remote in the room, customer service robot, etc. Hotel provides free airport transfer and is within walking distance of the high speed rail station (you can see it from hotel and just need to walk towards it). The hotel is also flexible when it comes to late check out, allowing us to use the room till 5pm. They also have a laundry room equipped with excellent washer and dryer machines that are free for guests to use. If there is something to pick on the hotel, the breakfast can be improved, and should start earlier than 8am.
Response from Property: Dear guests: Hello! Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again and we will serve you wholeheartedly!
Guest User
Superior Queen Room
Stayed in 2024년 5월
Travel with friends
33 review
4.5/5
Great
Posted on 2024년5월30일
Close to airport, only 20 minutes. Breakfast is good. Sight seeing 天山天池is wonderful.
Guest User
Honorable Twin Room
Stayed in 2024년 8월
Family
11 review
5.0/5
Outstanding
Posted on 2024년8월31일
The last stop of Xinjiang trip is Urumqi. The train station is very close to the hotel. In order to catch a 7 o'clock flight the next day, I chose Mercure. The hotel has a pick-up and drop-off service. The hotel service is very good, but after checking in, the drop-off service for the next day is scheduled after 7 o'clock, so I took a taxi to the airport by myself. Although the hotel is not far from the airport, the traffic jam at Urumqi Airport is serious. It is recommended that you leave 20 minutes earlier than usual
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Response from Property: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and are always ready to welcome you back at any time
Guest User
Superior Queen Room
Stayed in 2024년 8월
Solo travelers
4 review
5.0/5
Outstanding
Posted on 2024년8월24일
The room is unexpectedly beautiful, especially the Morandi pink series, which is full of girlishness. There is also free airport pick-up and drop-off service, which is super convenient. Remember to book it in advance. In short, satisfied + recommended.
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Helendandan
Superior Queen Room
Stayed in 2024년 8월
Family
5 review
5.0/5
Outstanding
Posted on 2024년8월18일
I booked this hotel on my last day in Urumqi. It is very close to the high-speed rail station and the airport, and there are free airport and station pick-up services. Mercure is an Accor brand. Now Accor and Huazhu are cooperating and the hotel is managed by Huazhu. The hotel still shows French romance. There are free drinks in the hotel minibar, and I also like the overall Morandi color scheme.
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YUJU
Honorable Twin Room
Stayed in 2024년 7월
Travel with friends
1 review
4.5/5
Great
Posted on 2024년7월18일
After the trip to Northern Xinjiang, I stayed in Urumqi for 3 nights. When I checked in and opened the door, there was a light fragrance that made me feel very comfortable. The whole space has a French minimalist style. The staff has a good service attitude and the hot water is comfortable and has a large amount of water. , the breakfast is very delicious, it is different for 3 days, it is a great experience.
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Guest User
Superior Queen Room
Stayed in 2024년 6월
Family
17 review
4.2/5
Very Good
Posted on 2024년6월20일
The location is very good, and it's OK in the morning. The hotel room is of medium size. The air conditioner in the original room was broken, but I quickly moved to another larger room and the air conditioner was fine! !
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Response from Property: Dear guests: Hello! Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continue to improve and innovate in our future services. We look forward to your visit again and we will serve you wholeheartedly.
Anonymous User
Honorable Twin Room
Stayed in 2024년 6월
Travel with friends
6 review
2.2/5
Posted on 2024년6월17일
The room has a pungent smell with excessive formaldehyde, and the whole corridor is covered with the smell of lavender. It is extremely bad. Anyone who wants to be a guinea pig can go and live there.
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Response from Property: Dear guest, thank you for choosing to stay at Mercure Hotel and thank you for taking the time to evaluate our hotel. We are sorry that we failed to meet your expectations. The problem you reflected has been fed back to the relevant department. Please rest assured that we will immediately improve and perfect the problem you raised. We will serve you wholeheartedly. Thank you again for sharing your experience with us and sincerely look forward to your next visit.
Guest User
Honorable Twin Room
Stayed in 2024년 6월
Travel with friends
1 review
5.0/5
Outstanding
Posted on 2024년6월13일
After traveling to northern Xinjiang, I stayed in Urumqi for 2 nights. This hotel is very comfortable, the service attitude is good, the hot water is comfortable, and the robot delivering water is very happy. Next time I come, I will stay at Mercure Hotel again. Thumbs up
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again and we will serve you wholeheartedly!
Guest User
Superior Queen Room
Stayed in 2024년 6월
Family
6 review
5.0/5
Outstanding
Posted on 2024년6월8일
This is the hotel I stayed in when I landed in Urumqi. I booked another two days after returning from Yining. The room is clean and tidy, lavender style, better than Biaduo, and the service is very thoughtful. I highly recommend it
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again and we will serve you wholeheartedly.
Liulangmaowangxiaoxiao
Superior Queen Room
Stayed in 2024년 5월
Solo travelers
10 review
5.0/5
Outstanding
Posted on 2024년7월11일
Mercure is pretty good, the food and accommodation are good, and it feels a little higher than the Four Seasons Orange. There is also a special car to pick up and drop off at the airport and high-speed rail station, which is very convenient for business travel. There is a bus stop a few steps downstairs to the city center, but it is a bit far and it is difficult to wait.
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Response from Property: Dear guests: Hello! Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continue to improve and innovate in our future services. We look forward to your visit again and we will serve you wholeheartedly.
Guest User
Suite
Stayed in 2024년 4월
Business travelers
4 review
5.0/5
Outstanding
Posted on 2024년4월20일
Service: The front desk service is very good. I will come back to stay next time I go on a business trip.
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Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Superior Queen Room
Stayed in 2024년 6월
Business travelers
16 review
5.0/5
Outstanding
Posted on 2024년6월7일
Facilities: great Hygiene: clean The service was excellent
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continue to improve and innovate in future services. We look forward to your visit again and we will serve you wholeheartedly!
Guest User
Superior Queen Room
Stayed in 2024년 3월
Business travelers
11 review
5.0/5
Outstanding
Posted on 2024년3월22일
The check-in experience was very good. The front desk was enthusiastic and professional. They also upgraded me to a suite for free. The room was clean and tidy. The whole house was very smart. The TV had a projection screen. It was the first choice for travel.
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Response from Property: Dear guest, thank you for your review of the hotel! We always believe that good reputation must be recommended by the most sincere satisfaction of guests, and we are also honored to provide you with the best service. We welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again
Chengshilieren666666
Superior Queen Room
Stayed in 2024년 3월
Travel with friends
4 review
5.0/5
Outstanding
Posted on 2024년3월20일
The room is large and comfortable. The front desk service is also very good. I recommend it. They also provide breakfast.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again and we will serve you wholeheartedly!