Urumqi Yizhongyuan Hotel (Hongshan People's Park Branch)

Urumqi Yizhongyuan Hotel (Hongshan People's Park Branch) Reviews

Urumqi Yizhongyuan Hotel (Hongshan People's Park Branch)

118 Park North Street, Saybag District, Urumqi, Xinjiang, ChinaView Hotel Details
Urumqi Yizhongyuan Hotel (Hongshan People's Park Branch)
Urumqi Yizhongyuan Hotel (Hongshan People's Park Branch)Urumqi Yizhongyuan Hotel (Hongshan People's Park Branch)Urumqi Yizhongyuan Hotel (Hongshan People's Park Branch)
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Urumqi Yizhongyuan Hotel (Hongshan People's Park Branch) Guest Reviews

4.6/5
Very Good
295 review
Verified reviews
Location4.7
Amenities4.5
Service4.5
Cleanliness4.7
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All Reviews(295)
Positive reviews(286)
Reviews with photos/video(65)
Classy environment(65)
Quiet & comfortable(30)
Friendly front desk staff(15)
Large rooms(13)
Tasty food(11)
Convenient parking(10)
Loved the view(9)
Well decorated(8)
Negative reviews(9)
Guest User
Queen Room With Lake View
Stayed in Apr 2024
Couples
10 review
3.5/5
Posted on Jun 8, 2024
Good place to stay, you dont have many choice to pick in the room to eat or drink but location is nice
Seok Ho Sharonne Tan
Atrium-view Double Room
Stayed in Mar 2024
Couples
8 review
4.5/5
Great
Posted on Apr 9, 2024
The location inside a huge park was excellent. The breakfast is simple but good enough. You can enjoy the park activity while having breakfast!
Response from Property: Your recognition and praise are the driving force for us to move forward. Thank you for your support and affirmation of our hotel. We will work harder to provide better services Our services.
Guest User
Atrium-view Twin Room
Stayed in Apr 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Apr 18, 2024
Perfect place to refill your body and your soul of positive energy
Response from Property: Dear guest! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different stay experience to every guest. Seeing your satisfaction and affirmation, we are really grateful. We are very touched. We will continue to work hard and the Yizhongyuan Hotel is always ready for you to come back at any time!
ABISHEK KS
Deluxe Double Room
Stayed in May 2024
Couples
2 review
4.0/5
Very Good
Posted on May 5, 2024
Good for couples
Guest User
Family Friendly Room
Stayed in Jan 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 19, 2024
Best hotel😇
Yunhai1
Guestroom (2 Beds)
Stayed in Jul 2024
Friends
8 review
5.0/5
Outstanding
Posted on Jul 3, 2024
The hotel is in a good and quiet environment, very close to the city center, and is very quiet in a bustling city.
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Response from Property: Dear guests, hello! Thank you for choosing Yizhongyuan Hotel. We are very pleased to see your thoughtful comments. Our hotel is a garden hotel located in People's Park. There are night markets, coffee shops, small bars and other leisure places in the hotel yard. We provide free welcome gifts such as snacks and drinks in all rooms. We always insist on serving every customer with heart, so that every stay in our hotel is full of warmth and comfort. We look forward to providing you with a wonderful accommodation experience again! Looking forward to your next visit and wish you a pleasant journey!
Guest User
Panoramic Queen Room
Stayed in Jun 2024
Family
6 review
1.6/5
Posted on Jun 24, 2024
4.5 points are for the front desk clerk, the other points are not worth it, I have never given a bad review, this is the first time! The lady's attitude is very good, but I don't know how the hotel belongs to a high-end hotel. The lake view room I stayed in is just a few rooms next to a pond. I didn't turn on the lights when I went in for the first time, and I thought the room was big and ok, but when I went out and turned on the lights, I found that there were flies flying all over the room. The hygiene behind the curtains is worrying. The TV can't be turned on, there is no phone in the room, and I can only use my mobile phone to contact the front desk. In addition, the door of the bathroom is not watertight. When the children took a bath, the water overflowed and it was all water. I didn't know, and I slipped when I went to send a bath towel! Various facilities, especially breakfast, are not as good as Hanting. The air conditioner is cabinet-style, the sound is very loud, I didn't sleep well all night, and there was a musty smell after turning it off. The hotel shows that there is a swimming pool. We were looking forward to it before we went there, but we found that it was not in the hotel, but in the park. We had to walk more than 1 kilometer. We didn't find it in the end. There happened to be a children's water park next to it, so we could play for a while. If it is priced at 3-400, I have no problem with it, but this is a high-end hotel that I booked for 550 a long time ago, and now it is 800 and up, June 23, not even July yet. It is extremely mismatched!
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Zoua.
Deluxe Double Room
Stayed in Jun 2024
Friends
10 review
5.0/5
Outstanding
Posted on Jun 23, 2024
The environment is perfect, there is a gym, the garden is also very large, the room is very clean, quiet and comfortable, the waiters are also very enthusiastic, the breakfast is very delicious, in short, I am very happy staying here.
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Anonymous User
Family Friendly Room - With View
Stayed in Jun 2024
Family
7 review
5.0/5
Outstanding
Posted on Jun 9, 2024
The location is absolutely good. It only takes ten minutes to walk to Hongshan Park. The environment is beautiful. There are many restaurants nearby. The night view is nice. The girl at the front desk has a good attitude! When she heard that we were catching a train the next morning, she packed breakfast for us attentively. The service was thoughtful!
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Response from Property: Thank you for your appreciation and praise! We are glad that you are satisfied with the overall impression of our hotel. Your satisfaction is our greatest wish. We will continue to improve the quality of our service, and we will continue to work hard to improve the details, provide more convenient services and high-quality facilities, and bring you and other guests a better experience. Thank you again for your support and encouragement!
Guest User
Family Friendly Room
Stayed in May 2024
Business travelers
1 review
3.7/5
Posted on Jun 11, 2024
The room is quite big, the environment is good, the service attitude is also good, and the breakfast is average. The parent-child suite I booked only had one toilet paper and a trash can in the room, which was not enough. At least two rooms in the parent-child suite should have toilet paper and trash cans. The room was also cleaned perfunctorily. There was still hair on the bed when I came back every day. The supplementary items (toothbrush, tissue, etc.) were thrown on the table and not placed where they should be.
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Response from Property: Hello dear guests! Thank you very much for choosing to stay at our branch and sharing your stay experience! Thank you for your valuable opinions. We have reported the issues you raised to the relevant departments. We are sorry for bringing you a bad check-in experience. We will accept your complaints and actively rectify them to serve our customers. Bringing a better stay experience is our eternal purpose. Sincerely look forward to your visit again!
Guest User
Atrium-view Twin Room
Stayed in May 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on May 17, 2024
The environment is pretty good, with a park outside and a beautiful environment! The location is pretty good, close to Hongshan Park, suitable for morning exercises! The room is pretty good, clean and comfortable, quiet and comfortable! The service is pretty good, warm and generous, and the breakfast is rich! I took two online taxis to and from the airport, and both left a good impression on me. The driver was warm and generous, and sent me to the door of the hotel. Overall, I was quite satisfied.
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Response from Property: Dear guest, we are very glad that you had a pleasant time in our hotel. Your satisfaction and good comments are our greatest pride. We will take your suggestions and feedback as an important reference to improve service quality and facilities. Thank you for your support and enthusiasm, and we hope to serve you again!
Guest User
Deluxe Double Room
Stayed in May 2024
Couples
2 review
5.0/5
Outstanding
Posted on May 7, 2024
Full marks for service staff, service attitude, and hygiene! However, there are big problems with the hotel management. I booked a deluxe king-size bed room, but because I arrived at the hotel after midnight, there was only the last room left. The area written on Ctrip is 35m², but the actual area is definitely not that large. There is a difference between the Ctrip picture and the actual room type, which is small. Moreover, the facilities are inconsistent. After communicating with the staff, they were very active in resolving the refund, but this problem should not be the fault of the service staff. It must be that the management arranged it for the service staff. This last room is also considered a deluxe king-size bed room, so the waiter dared to do so. I hope it will be improved! Once again, I emphasize that the service staff is very good, very professional, and considerate! See the specific picture above. The deluxe king-size bed room I booked can be compared with the Ctrip promotional picture and the actual situation. I hope the management of your hotel will pay attention to it.
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Response from Property: Dear guest, thank you very much for taking the time to give us a good review. Your affirmation is our driving force for progress. We will continue to provide quality services to ensure that every guest can enjoy a comfortable and pleasant stay in our hotel.
Anonymous User
Deluxe Double Room
Stayed in Apr 2024
Couples
2 review
1.8/5
Posted on May 3, 2024
Very bad experience. We booked a double bed room a month in advance. Because we arrived late on the day, the front desk said that the room type I booked was no longer available. We changed to a so-called view room with very poor decoration! It does not meet the hotel standards at all. Picture 1: Have you seen a background wall made of a wall and a cabinet at the head of the bed? The power supply is all connected to the power *****. Picture 2: How does the weird position of the TV on the side of the bed make people feel? Picture 3: The bathroom design is unreasonable, the shower leaks, and I almost slipped at the door! ! The floor looks soaked. Picture 4: For a room priced at 400, is there such a small washbasin? . In short, this is a temporary room type, which is completely different from the room type decoration when booking! ! I used to upgrade the room type for free when staying in a hotel. This is the first time I have encountered a room type reduction! Is this considered cheating consumers? Why does the system allow people to book if there are not so many rooms? . The only good thing: the attitude of the front desk clerk is quite good, because the daytime tour schedule is too tight, and there is no time to change the next day.
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Response from Property: Dear guest, thank you for choosing to stay in our hotel and taking the time to give us a review. We are deeply sorry that your experience did not meet your expectations. We have raised these issues with the relevant departments. The hotel attaches great importance to them and has arranged for the management to verify the room facilities. We will improve the equipment and facilities. The room with a large bed with a view has indeed been upgraded for you. We are really sorry that we could not meet your requirements. Finally, I wish you a happy holiday and hope to bring you a better stay experience next time!
Anonymous User
Deluxe 2-bed Room
Stayed in Apr 2024
Business travelers
27 review
5.0/5
Outstanding
Posted on Apr 28, 2024
Facilities: Fresh and elegant. Hygiene: Clean and tidy. Environment: Beautiful and shaded by trees. Service: Meticulous and patient.
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Response from Property: Dear guests, thank you very much for your good comments. Your satisfaction makes us feel warm. We will continue to work hard to provide better services. We hope to see you again. We look forward to your visit again in Yizhongyuan! I wish you a happy life!
Liaosita
Deluxe Double Room
Stayed in Apr 2024
Couples
45 review
5.0/5
Outstanding
Posted on Apr 16, 2024
The first time I felt great, the environment was very clean and comfortable. Facilities: five stars Hygiene: five stars Environment: five stars Service: five stars Breakfast: five stars I will definitely come again next time!
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing Yizhongyuan Hotel! Your recognition is our greatest motivation. We will continue to improve our service quality and look forward to your next visit! Yizhongyuan wishes you a happy life in advance!