Yema Silk Road Inn

Yema Silk Road Inn Reviews

Yema Silk Road Inn

No.158 Kunming Road, Urumqi, ChinaView Hotel Details
Yema Silk Road Inn
Yema Silk Road InnYema Silk Road InnYema Silk Road Inn
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Yema Silk Road Inn Guest Reviews

4.3/5
2813 review
Verified reviews
Location4.4
Amenities4.2
Service4.2
Cleanliness4.3
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All Reviews(2813)
Positive reviews(2567)
Reviews with photos/video(758)
Classy environment(312)
Average sound insulation(174)
Delicious breakfast(167)
Friendly front desk staff(90)
Perfect for kids(54)
Well designed(43)
Garden view(16)
Negative reviews(246)
Jerryting07
Boutique Single Room
Stayed in Feb 2024
Solo travelers
14 review
4.7/5
Amazing
Posted on Feb 9, 2024
The only hotel ive stayed made me feels like i get more than what i pay. 100rmb and u get a free horse show, one nice room with buffet breakfast.
Response from Property: Thank you very much for your stay and appreciation! I'm glad the Mustang Hotel can bring you a good time for your trip. Your appreciation is a great inspiration to the hotel and a driving force for our progress. We will continue to be enthusiastic and strive to make every guest feel at home. The ancient eco-park is not only a theme area for cultural tourism, but also a base for Belt and Road cultural exchange. Looking forward to coming again, feel more Silk Road scenery!
Guest User
Exquisite Big Bed Room
Stayed in Feb 2024
Solo travelers
11 review
4.2/5
Very Good
Posted on Feb 14, 2024
The hotel room was a bit dusty and the staff didn't change the sheets everyday when I stayed there.
Response from Property: Please accept our warmest regards from the Mustang Hotel. We are very sorry for the situation you have encountered during your stay here. Regarding the hygiene problem you mentioned, the hotel takes it very seriously. We have reported your comments to the room service department and followed up with the investigation and punishment. The hotel sheets will definitely be changed, and some stains have not been completely removed, the department has been rectified in response to this incident. We are very sorry that you failed to meet your expectations during the store, thank you for your tolerance and understanding of our work is encouraged and support! Sincerely look forward to your visit again!
Guest User
Boutique Single Room
Stayed in Mar 2024
Solo travelers
4 review
4.7/5
Amazing
Posted on Mar 11, 2024
Great stay here even though a bit struggle during check in because the staffs do not speak English
Response from Property: Hello, dear guests! Thank you for your prompt feedback. I hope it has not affected your mood during this trip. We will strengthen our staff's business training. We will keep asking ourselves to be better and better, please believe that we are willing to use the most warm and detailed most warm service for you to create the most comfortable travel home, and look forward to serving you again!
Carl
Boutique Single Room
Stayed in Mar 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Apr 1, 2024
Good hotel, nice location. Price is ok if you take a room for one person
Anonymous User
Boutique Single Room
Stayed in Nov 2023
Other
3 review
1.0/5
Posted on Nov 11, 2023
rubbish
Response from Property: Dear guest, thank you very much for your evaluation of the hotel. We are still a little disappointed that we did not receive your praise. There are still things that the hotel has not done well. We hope that you can point out our shortcomings when you come next time. We will Try to be better. Attentive service makes every guest in the store feel the warmth of home. We hope that our service can bring you more surprises and touches, and we look forward to your next visit!
Guest User
Exquisite Big Bed Room
Stayed in May 2023
Family
1 review
5.0/5
Outstanding
Posted on May 18, 2023
go o o o d
NTP710
Guestroom (king bed)
Stayed in Jul 2024
Solo travelers
4 review
2.5/5
Posted on Jul 4, 2024
The horses and the show were wonderful, but even though we were in a different room from the usual ones, we were not given any explanation about the late check-out time, the breakfast venue, or how to get back to the reception, which was very confusing. The staff at the venue were kind enough to tell us how to get back when we asked, and even called us an electric cart, but we were dissatisfied with the way some of the reception staff handled the room. Of course, the late check-out card key had not been processed, so we were unable to leave the room, and we had to watch the show from the room. We would like a refund.
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Guest User
Guestroom (king bed)
Stayed in Jun 2024
Family
4 review
4.2/5
Very Good
Posted on Jun 28, 2024
After reading the previous reviews, I was a little nervous to book this hotel. But my kids like horses. After moving in, I found that the room was pretty good. The hardware was not that bad. There were really a lot of flies. After all, it was a horse breeding base. You can watch the show in the room directly from the stable. The kids originally said they would only watch one show, but the next day, before the time came, they moved the chairs and sat down early. They also bought carrots several times to feed the horses. The Ferghana horses are so cool. The whole hotel is very big. We got lost when we came back that night and couldn't find the staff. A group of outsiders from all over the place found the room under the guidance of another outsider... There were indeed many steps and thresholds along the way. There were also two bottles of mineral water per room. I wanted to ask the waiter for an extra bottle, but they all looked serious and said that our mineral water would be charged.
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Xingxing_026
Guestroom (king bed)
Stayed in Jun 2024
Family
21 review
5.0/5
Outstanding
Posted on Jun 22, 2024
I took my parents to Xinjiang to make it convenient for them to walk around the park. The breakfast was rich and varied. The food was good. But the service was not good enough. I kept looking for the room card at the front desk. It couldn't be opened when I checked in. Our reservation was until 4 pm and it couldn't be opened after 12 pm. Anyway, I kept looking for the room card many times. I stayed far from the front desk. The hotel's service would be better if it could be improved.
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Response from Property: Dear guest, thank you for your review of the hotel! We sincerely apologize for your experience during your stay at the hotel. The noise at night is caused by the late arrival of some group room guests. We have reported it to the housekeeping department and will adjust the guest check-in area. We attach great importance to the service deficiencies you mentioned and will strengthen service training and management. and inform relevant departments of their opinions to improve service quality. Thank you for your tolerance and understanding, which is the encouragement and support for our work! We sincerely look forward to your visit again!
Guest User
Classic Room (Double bed)
Stayed in Jun 2024
Couples
1 review
2.2/5
Posted on Jun 19, 2024
The overall environment is good, the park is easy to visit, and there are performances. The hotel room is a bit small, the hygiene is average, the facilities are old, the seats are broken and not repaired, which caused the legs to be scraped, causing serious skin injuries and bruises. There is a construction site behind the room, which is a bit noisy. Parking is not free, and a parking fee of 40 yuan is charged for one day, which is really not cost-effective!
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Jingqinghe77
Classical Twin Room
Stayed in Jun 2024
Family
9 review
5.0/5
Outstanding
Posted on Jun 24, 2024
The hotel park is very large. I got lost twice in the hotel. The design style is very stylish. The equestrian performance is wonderful. There are many interactive activities with horses. There are many personal collections of the owner in the hotel, which are classified into different collection halls. There are also some park activities. You can visit and play for a day or two. It is a must-experience hotel in Urumqi. Highly recommended
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6/7
Response from Property: Dear guests, I am really excited to see such simple yet profound praise, and they also recognize our service so much. The hotel staff strives to provide the most considerate and meticulous service to each guest and bring a super value experience to each guest. The hotel is near Xiaoxigou and is located in a bustling business district. The comfortable, quiet, warm and simple accommodation space is the lifestyle that our hotel staff is committed to creating for you. We look forward to meeting you next time.
Guest User
Boutique Single Room
Stayed in Jun 2024
Solo travelers
43 review
5.0/5
Outstanding
Posted on Jun 15, 2024
I didn't have high expectations. Looking at the photo album, I felt that the dark design style might be a place where dirt and filth could hide. I didn't expect it to be surprisingly clean~ The park is very large, and the accommodation is also distributed throughout the park. Building O is in the park, and it feels like most of the rooms in this building are single rooms~ There is indeed a problem of poor sound insulation, especially the door, which is frosted glass + wooden frame. If someone walks in the corridor, it is indeed quite noisy. Fortunately, there were not many people on the day I stayed~ You can enter and exit at will with the room card. If you don't want to walk, there are always sightseeing buses to pick you up~ The theme show is really good~ 40 to 50 minutes, various horses are shown one by one, very exciting~
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Guest User
Classic Room (Double bed)
Stayed in Jun 2024
Business travelers
9 review
3.7/5
Posted on Jun 19, 2024
The room smells heavily of paint, the drainage system in the bathroom is not good, the musty and anti-odor smell is disgusting, the breakfast variety is average, not much, there are sweat-blood horses in the scenic area, which is worth seeing, but there is no time to watch the performance. If you are on a business trip, you will waste half of the ticket. If you are not here to see the sweat-blood horses, I don’t recommend staying in this hotel. It is not as good as a brand-name express hotel. The experience is poor, for reference only.
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novemberzhang
Classical Twin Room
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Jun 14, 2024
The front desk is located on the 3rd floor of Building R. The room is a little small, and the 24-inch suitcases for two people are a little limited. It is clean and odorless. There is a refrigerator and a safe. The soundproofing of the room is a little poor, and the noise from the next room is loud. The hotel breakfast is Western style, with many cakes and delicious. The hotel is very large, and you need a shuttle bus to Building R, otherwise you will get lost. Occasionally, you have to queue for the shuttle bus, and the scheduling needs to be improved. You can visit the equestrian show at 12 noon and 5 pm with your room card, which is quite exciting. The hotel also has several exhibition halls to visit, all of which are collections. The horses, camels and sheep in the stable can also be visited together
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Guest User
Classical Twin Room
Stayed in Jun 2024
Friends
1 review
5.0/5
Outstanding
Posted on Jun 12, 2024
Recommended by my daughter, it's worth it. I booked 2 nights. The environment is good, the service is considerate, the room and the environment are very clean. My friend praised the room I booked. The price is not expensive. It's a pity that I didn't finish the tour in the park because I was a little rushed.
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