Starway Hotel (Urumqi Airport) Reviews

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Big praise for Xiao Gao, Dongdong and the fat security lady at the front desk. I was in transit at Urumqi Airport, so I booked this hotel. The hotel would call in advance to confirm the pick-up information. As soon as I got off the plane, I received a call from the pick-up guy. The guy gave very clear and patient instructions on where to go. When I checked in at the hotel, I casually asked, "What's good to eat around here?" and received enthusiastic recommendations from everyone present. The manager and the lady in the room heard the voice and ran out to enthusiastically participate in the recommendations. The fat security lady was afraid that I wouldn't be able to find the store, so she took me there herself. Everyone in the hotel made me feel the enthusiasm of the city of Urumqi. Needless to say, the room is clean and tidy. We will send you off to the airport at 5:00 the next day, and the front desk will call you at 4:30 to remind you to get up and serve breakfast when you go downstairs. In short, every detail from check-in to check-out was perfect, thank you very much. 

The Starway Hotel I chose for my return trip to Xinjiang is about 15 minutes' drive from the airport. It has considerate drop-off service and the staff is very nice and helps with luggage. The girl at the front desk welcomed me warmly and sent my luggage to the guest room. The C area where I live is a little far away from the elevator. There are relatively few hotels in Xinjiang where you can have breakfast at 7 o'clock, which is convenient for passengers who want to catch a flight.

The hotel rooms are clean and well-equipped. The corridors far from the elevators are also well-furnished and the environment is very good. There is free breakfast and airport pick-up. The security lady at the door is very enthusiastic and takes the initiative to help us carry our luggage and send it upstairs. The ladies at the front desk are also very enthusiastic. Miss Dongdong helps us handle it. The service is also very good.

I came here with my parents and son, and Dongdong and a bunch of ladies at the front desk greeted me. They helped with luggage and delivered fruits. They also asked if we wanted to be picked up from the airport. Seeing that there were so many of us, they even upgraded the room. , I have stayed in so many Starway hotels across the country, and it is no exaggeration to say that this hotel has the best service I have ever seen, bar none. I made a special reservation when I returned in August.

The hotel is very clean. Although it is near the airport area, it is very quiet and the bed is very comfortable. It's great! The bathroom and toilet are separate. Although it's not big, it's okay! There are restaurants and convenience stores near the hotel, which is very convenient!

Xuezhen and Xiaoting at the front desk were very helpful, patient, attentive and helpful in printing documents. The room was very clean and comfortable. The hotel also provides airport pick-up and drop-off services, which is very convenient for travel.

I looked at several hotels and they all stopped picking up the airport at 11pm. This is too inhumane. So what should we do if we arrive in the middle of the night? Fortunately, this hotel provides airport pick-up and drop-off services throughout the day. The breakfast in the morning was quite rich. Xuezhen at the front desk was also very enthusiastic and helped me solve my invoice problem. High praise! Like👍👍👍👍

Xiaomi's service attitude at the front desk is very good. The hotel's breakfast is diverse and delicious. The room is generally very tidy. The hotel has free airport shuttle, which is convenient for travel. Free airport transfer: 5 stars Service: 5 stars

前台小趙服務態度很好，要趕早班飛機，選了個可以接送機的酒店。入住時候可以預約送機時間，並且提前半小時前台電話叫早。離機場很近，所以登機很順利。房型包含早餐，因為是早班餐廳還沒開，給準備的簡餐帶走。 酒店環境不錯，就是淋浴的水温不太好調，其他都不錯。 1樓有個小庭院，挺有感覺的。

設施：設施齊全，房間乾濕分離，早餐豐盛，還有新疆特色手工酸奶 衞生：房間乾淨整潔 環境：酒店周圍商鋪多的，購物吃飯都很方便 服務：前台小高特別貼心，我們是晚上才去辦理入住，下午還特意電話提醒我們了，也熱心幫我們安排了送機服務

來烏魯木齊中轉的不二選擇👍👍👍 我們一家老小共五人一起出遊，住了兩天，第一天到烏魯木齊的時候已經凌晨1點半了，第三天又從烏魯木齊飛喀什早上5點就出發，酒店的接送機服務簡直幫了大忙！無論是凌晨還是早晨，接送機的師傅毫無怨言，我飛機剛落地就接到了師傅的電話，還熱情的幫我們提行李。前台的小高非常棒！給了我們一家人很多暖心服務！我們五人訂了三間房，希望三間房儘量挨着，認真幫我們安排；到達的飛機延誤了一小時，及時幫我們修改接機時間；離開的當天太早了，酒店早餐還沒開始，提前一天晚上就幫我們準備了5份早餐……真的很細緻，一家人都非常滿意。

酒店在郊區，離機場近，可以接送機。接機師傅服務態度很好，會提醒顧客去哪裡玩盡心。酒店早餐一般，吃飽可以的。房間設施簡陋，枱子有高低，每次經過，都會發出聲音，感覺枱子隨時隨地會倒下。

酒店環境很好 前台小姐姐們都超級熱情的 我的飛機比預計時間晚了，和前台小吳小姐姐説過以後，她們協商給我延時了住宿 還有免費的接送機，真的很省心