To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(749)
Positive reviews(742)
Reviews with photos/video(86)
Easy to get around(81)
Awesome amenities(74)
Large rooms(51)
Delicious breakfast(39)
Friendly front desk staff(28)
Perfect for business trips(23)
Close to airport(21)
Excellent afternoon tea(5)
Negative reviews(7)
a visited of late May
Superior Standard Room
Stayed in Jun 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Jul 15, 2024
The hotel’s rooms are very spacious and comfortable. It is located on the subway line connected to the airport.
The service is adequate, a very tall bellboy at the entrance is very attentive helping a large amount of suitcases and personal items.
The breakfast salad bar doesn’t have enough food and the selection of vegetables is limited.
Response from Property: Dear Guest, thank you for choosing to stay at Northwest Petroleum Hotel. We appreciate your five-star review and the encouragement, recognition, and affirmation you have given us. We will continue to strive to provide guests with more comprehensive and personalized services. We deeply apologize for not meeting your expectations during your breakfast. We highly value your feedback and suggestions, and have increased the variety of vegetables in the salad area and regularly adjusted our offerings. We sincerely look forward to your visit again!
John Rong
Superior Standard Room
Stayed in Feb 2023
Solo travelers
3 review
5.0/5
Outstanding
Posted on Apr 2, 2023
This is my favorite hotel to stay in the area. It keeps up doing an excellent job of serving their guests. The room is large and super clean. Plenty of options for breakfast - one of the best among many 5-star hotels that I have stayed. I stayed at this hotels a couple of times previously so I am so impressed of their consistency in quality services that they provided and maintained the guest rooms and facilities in excellence conditions over many years.
Response from Property: Thank you for staying at the hotel and sharing. We are glad that every aspect of the hotel has been recognized by you. Through your meticulous description, we can feel the happiness this journey has brought to you. This is what our service providers have always pursued, and it will become the driving force for us to continue working hard and making progress. We look forward to serving you next time!
MR
Smart Room With Floor-to-Ceiling Double Bed
Stayed in May 2023
Business travelers
10 review
4.0/5
Very Good
Posted on Jul 12, 2023
It was good , clean 😄😄😄😄😄
Response from Property: 感謝您對我們的認可和肯定,在如此美麗的新疆首府與您相見是我們莫大的榮幸,我們也會一直努力不懈,每天我們全體酒店員工的動力就是見到評價裏面一個又一個認可和支持的評語,這就是我們簡單的滿足和感動,感恩一路上有您們的支持和厚愛,我們會做的越來越好,西北石油酒店的小夥伴兒期待與您的再次相逢喲!
Shihangege
Deluxe Double Room
Stayed in Oct 2024
Booked for others
1 review
5.0/5
Outstanding
Posted on Nov 13, 2024
The room has good lighting, convenient transportation, comfortable and sanitary rooms. The hotel account manager Zhang Juan is very enthusiastic and willing to provide all kinds of help. The lobby manager Huo Qing helped me solve the invoice 🧾 issue. Zhang Juan is polite and generous. The lobby manager Huo Qing patiently solves the problem and deserves praise.
Laundry/ironing service: one piece of clothing can be washed and ironed for free every day, which is convenient
Exquisite afternoon tea: milk tea 🧋 is delicious, 🎂 is delicious
Original TextTranslated by Google
Response from Property: 感謝您入住西北石油酒店!您的滿意是酒店莫大的動力,我們相信好的口碑一定是從客人最真誠的滿意度推介出去的,您對酒店的產品與服務的認可,令我們深感鼓舞!西北石油酒店地處鐵路局繁華商圈,10分鐘可達新疆國際會展中心,15分鐘可達機場及烏魯木齊站,酒店門口即地鐵一號線B站口,乘地鐵20分鐘直達新疆國際大巴扎,商圈內聚集了滙嘉時代廣場、太百等大型商場,周邊美食、購物齊全。期待與您再次相遇,祝您一切順利!
Yubaibaiqianshui
Superior Standard Room
Stayed in Sep 2024
Other
45 review
5.0/5
Outstanding
Posted on Oct 9, 2024
The main reason for choosing Urumqi Northwest Petroleum Hotel is that it is the closest to the subway station among the five-star hotels in Urumqi. Urumqi sometimes has serious traffic jams, so it is more convenient to be close to the subway. Although it is an old five-star hotel, the decoration and accommodation are still relatively comfortable. We stayed in the hotel for three nights. The room is spacious, the single bed is 1.35 meters, and it is very friendly to guests with children. The bed is very comfortable, and the toiletries are of good quality. We received fruits and yogurt every day. The front desk checked in quickly and professionally, and the room service greeted us politely when they met, and put a few more bottles of water for us. Zhang Juan, the hotel's account manager, enthusiastically introduced the hotel's newly launched free afternoon tea service, and also paid attention to listening to the guests' opinions and suggestions on the hotel. The hotel's breakfast is relatively rich, just arrange more local fruits in Xinjiang. In short, Northwest Petroleum Hotel is a five-star hotel with a high cost performance and is a very good choice.
Original TextTranslated by Google
6/14
Response from Property: 親愛的客人,您的好評如同春風拂面,讓我們倍感温馨與鼓舞!感謝您對我們酒店的認可和支持,您的滿意是我們最大的榮幸。我們會繼續秉承服務至上的原則,不斷提升服務品質,力求為您帶來更加舒適、愉悦的住宿體驗。期待您下次光臨,再次為您提供細緻入微的服務。祝您一切順心,生活愉快!
Guest User
Superior Standard Room
Stayed in Jul 2024
Family
10 review
4.8/5
Amazing
Posted on Aug 11, 2024
The room is large and clean, with a single bed of 1.35 meters and a bathtub, which is very friendly for family outings. There is ice cream for breakfast~ We walked too far in the morning and were worried that we would not be able to check out in time. Thanks to the front desk for helping to delay it for one hour.
It would be better if the room had a USB port, and you need to bring your own adapter.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your recognition and affirmation of us. It is our great honor to meet you in such a beautiful capital of Xinjiang. We will continue to work hard. Your affirmation and recognition is the greatest motivation. Thank you for your support and love along the way. We will do better and better. The friends of Northwest Petroleum Hotel look forward to meeting you again!
Guest User
Superior Standard Room
Stayed in Jun 2024
Family
4 review
5.0/5
Outstanding
Posted on Aug 12, 2024
This is an old hotel. It is said that this is the hotel where the government receives guests. The service is excellent. The environment is also very good. I didn't have breakfast. So I won't comment on it. But I heard from friends that it is still very good.
Original TextTranslated by Google
Response from Property: Craftsmanship means doing one thing well, and original intention means doing one thing well all the time. And dedication means your five-point yes affirmation to our serious partners. In the future, we will continue to work hard and persist to provide you with a warm and comfortable living environment. Welcome to visit us again and wish you a happy life!
Guest User
Deluxe Room (2 beds)
Stayed in May 2024
Other
7 review
5.0/5
Outstanding
Posted on Jun 30, 2024
Very satisfied. The elderly were not accompanied by young people and checked into the hotel. The account manager Zhang Juan was conscientious and caring in serving the elderly. She arranged meals for them after the plane landed and was still helping to make contacts in the middle of the night!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing and staying at Northwest Petroleum Hotel. We are also very grateful for your five-point praise and your encouragement, recognition and affirmation of us. Northwest Petroleum Hotel has always been adhering to the concept of sincere service every day to provide warm service to every guest staying in the hotel, and strive to provide more guests with a distinguished and extraordinary stay experience. We will continue to work hard to provide guests with more complete and personalized services. Thank you for your valuable suggestions on the hotel. If you have any questions or questions during your stay, you can call the front desk at any time. We will spare no effort to solve them for you as soon as possible. The hotel wholeheartedly provides the most intimate and thoughtful service to all guests, so that every guest comes happily and leaves with satisfaction! Thank you again for your comments, we sincerely look forward to your visit again!
Guest User
Superior Standard Room
Stayed in May 2024
Family
76 review
5.0/5
Outstanding
Posted on Jun 8, 2024
This is a great hotel with complete facilities, a special water filter, a clean environment, and very good waiters, especially Guligna Halimurati and Zhang Wenbo. I would like to praise them here. I will choose Northwest Petroleum again next time and recommend it to my friends.
Original TextTranslated by Google
6/8
Response from Property: Dear guest, hello! Thank you for choosing and staying at Northwest Petroleum Hotel. We are also very grateful for your careful discovery and sharing. Thank you for your five-point praise and your encouragement, recognition and affirmation of us. Northwest Petroleum Hotel has always been adhering to the concept of sincere service every day to provide warm service to every guest staying in the hotel, and strive to provide more guests with a distinguished and extraordinary stay experience. We will continue to work hard to provide guests with more complete and personalized services. Thank you for your valuable suggestions on the hotel. If you have any questions or questions during your stay, you can call the front desk at any time, and we will spare no effort to solve them for you as soon as possible. The hotel wholeheartedly provides the most intimate and thoughtful service to all guests, so that every guest comes happily and leaves with satisfaction! Thank you again for your comments, we sincerely look forward to your visit again!
2024longmajingshen
Superior Standard Room
Stayed in Oct 2024
Solo travelers
214 review
5.0/5
Outstanding
Posted on Dec 4, 2024
The service provided by the handsome guy at the front desk was very considerate and good. Although I didn't have breakfast, I'm glad that you were thoughtful. I applied for free breakfast and afternoon tea, but I didn't experience them either. However, they were all provided. It is still a very cost-effective five-star hotel in Urumqi. I will come again if I have the chance in the future. Thumbs up and highly recommended
Original TextTranslated by Google
Response from Property: 親愛的客人,您好!感謝您選擇併入住西北石油酒店,同時也非常感謝您的用心發現和用心分享,感謝您的五分好評及對我們的鼓勵、認可和肯定。西北石油酒店一直秉承真情服務每一天的理念為每一位入住客人提供温情服務,力求為更多的客人提供尊貴不凡的入住體驗,我們將不斷努力,努力為客人提供更完善、更個性化的服務。酒店全心為所有賓客提供最貼心周到的服務,使每位客人高興而來,滿意而歸!再次感謝您的點評,我們真誠的期待您再次光臨!
Guest User
Superior Standard Room
Stayed in Oct 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 27, 2024
The hotel under Sinopec has a clean environment, comfortable room layout, thoughtful service, and is very comfortable, creating a warm home. Thanks to the hotel account manager Zhang Juan for her great service. I made a return visit after leaving the hotel to understand the guest's stay experience, which was very detailed. I am very satisfied with the stay. I will continue to support it.
Original TextTranslated by Google
Response from Property: 親愛的客人,您好!感謝您入住西北石油酒店,非常感謝您對酒店的喜愛和認可,酒店45㎡超大單雙人間、80-160㎡各類套房以及鵝絨被、蠶絲被、80支質感的純棉床品、零壓床墊都衹為給您帶來深度睡眠體驗。西北石油酒店作為新疆知名五星級酒店,地理位置優越,處於繁華商圈,周邊美食環繞,距離機場及烏魯木齊站僅15分鐘路程,門口即地鐵一號線B站口,交通便利。同時無煙樓層、智慧房、無障礙房也能滿足多種個性化需求,是旅行出遊的最佳選擇。期待與您下次的相會哦!祝您生活愉快!
Guest User
Superior Standard Room
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 28, 2024
It's really great! The front desk staff Zhang Miaomiao is friendly and enthusiastic. The lobby manager Jin Xin gave me milk tea and desserts, which was a surprise. Whenever I consulted this lady or asked for help, I could get a timely and enthusiastic response, which made me feel warm. The room service was even more thoughtful. The room was cleaned every day and all kinds of supplies were replenished attentively. This stay experience was perfect. I will choose this place again next time I travel. I must give it a good review!
Original TextTranslated by Google
Response from Property: 感謝您的五分好評,您的肯定是對我們最大的支持!很高興得知您在西北石油酒店有一次愉快且滿意的入住,謝謝您能花費時間在此分享您的入住體驗~西北石油酒店一直秉承真情服務每一天的理念為每一位入住客人提供温情服務,力求為更多的客人提供尊貴不凡的入住體驗,我們將不斷努力,努力為客人提供更完善、更人性化的服務。希望能一如既往的為您提供温暖、舒適的入住環境!期待您帶着家人朋友再來西北石油酒店!
Guest User
Superior Standard Room
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 28, 2024
This stay was really great! As soon as I entered the lobby, the staff greeted me warmly, helped me with my luggage, and checked in very quickly. I wanted to go to Tianchi, so the lobby manager Jin Xin helped me contact the car. When I returned, I happened to meet her and chatted for a while. I mentioned that I wanted to try a delicious noodle shop. As a result, Miss Jin Xin arranged free noodles on the third floor. I was so happy. Although I only stayed for one night, the room was quiet, clean and tidy, the bedding was soft and comfortable, and I slept very well. The hotel's breakfast is rich in variety and delicious, meeting different tastes. I will choose this hotel without hesitation next time I come here, and I strongly recommend it to everyone!
Original TextTranslated by Google
Response from Property: 親愛的客人,您的五星好評就像温暖的陽光,照亮了我們的心房!感謝您對我們酒店無微不至服務的認可,您的滿意是我們不斷前行的最大動力。我們會繼續努力,為您和每一位賓客提供更加貼心、舒適的服務體驗。期待您下次光臨,再次感受我們的熱情與細緻。祝您生活愉快,萬事如意!
Guest User
Superior Standard Room
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 26, 2024
The stay was very good, the travel was very convenient, the breakfast was very rich, the front desk receptionist: Xing Jia, the service was very enthusiastic, and gave away fruits and yogurt. The free afternoon tea and health foot bath service were recommended, and I recommend everyone to stay here. It was a very good stay experience. Great!
Original TextTranslated by Google
Response from Property: 都説山是水的故事,雲是風的故事,而你是我的故事。我們深知酒店設施設備經過歲月的洗禮並沒有您想象那麼完美,但是我們努力成為心中的完美,雖不及西北石油酒店的親情服務,但卻是努力的小孩,微笑迎着光。歡迎您的再次光臨,為我們提出最中肯的建議,祝您工作順利、萬事順遂!
Guest User
Superior Standard Room
Stayed in Oct 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on Nov 26, 2024
Very satisfied 👍 Every time I come to Urumqi, I am willing to choose Northwest Petroleum Hotel. The comprehensive service is really good, the breakfast is rich, and the front desk reception arrangement and room service management are very humane. The impression is deep. I especially praise Zhu Wenwen, Zhu Peipei, and Zhang Juan for their meticulous work, strong initiative, and precise coordination and management! In particular, I want to praise a beautiful person in charge of the breakfast restaurant (should be the restaurant manager). When the meal was collected at nearly 10:30 in the morning on the 26th, she had the ultimate professional quality of controlling and supervising the scene in the restaurant! 1: Warm reminder to guests who come to eat late to take it if they need it, arrange for milk, soy milk, porridge and other cold foods to be heated up if the guests need it, and take away the remaining unused dishes on the table without making a sound. 2: For several guests who arrived at the restaurant after 10:30, she actively coordinated the kitchen (and the kitchen manager) to provide good service and quickly arranged breakfast food. It should be praised, very excellent! Let the onlookers feel the warmth brought by the meticulous, professional and sincere service!
Original TextTranslated by Google
Response from Property: 親愛的客人,您好!感謝您選擇併入住西北石油酒店,同時也非常感謝您的用心發現和用心分享,感謝您的五分好評及對我們的鼓勵和肯定。西北石油酒店一直秉承真情服務每一天的理念為每一位入住客人提供真情服務,力求為更多的客人提供尊貴不凡的入住體驗,我們將不斷努力,努力為客人提供更完善、更個性化的服務。也感謝您對酒店的認可,入住期間我們將不遺餘力為您提供家一樣的温暖,使每位客人高興而來,滿意而歸!再次感謝您的點評,我們真誠的期待您再次光臨!