Mercure Urumqi Doowin Wanda Plaza Reviews
Mercure Urumqi Doowin Wanda Plaza
Building B3, Doowin center, 388 Yining Road, Saybag District, Urumqi, Xinjiang, ChinaView Hotel Details
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Mercure Urumqi Doowin Wanda Plaza Guest Reviews
4.8/5
Excellent
2435 review
Verified reviewsLocation4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(2435)
Positive reviews(2401)
Reviews with photos/video(246)
Friendly front desk staff(354)
Near shopping area(206)
Convenient for shopping(179)
Delicious breakfast(167)
Large rooms(79)
Convenient parking(57)
Perfect for business trips(36)
Stayed multiple times(21)
Negative reviews(34)
Thanyatorn
Superior Room (2 beds)
Stayed in Dec 2024
Travel with friends
1 review
Outstanding
Posted on Feb 14, 2025
The hotel is clean and of high standard. We stayed here throughout our trip to Urumqi. The room is clean, with no cigarette smell, and there are convenient washing and drying machines. I would like to thank all the staff for taking great care of us as foreigners, always helping and offering advice, especially Mary, who is lovely and attentive. I will recommend everyone to stay here.
Response from Property: Dear guests: Hello! Meeting you is a kind of shallow Zen. All the joy comes from your satisfaction. Dehui Mercure Hotel looks forward to meeting you again. We will welcome you in a better way. Dehui Mercure Hotel wishes you a happy life and smooth work!
Muhammad Sabir Jan
Honorable Double Bed Room
Stayed in Oct 2024
Business travelers
14 review
Outstanding
Posted on Nov 16, 2024
Uramqi Mercure hotel location is perfect. Near by Uramqi Train Station. The building is in Wanda Plaza and it’s very convenient for food and anything you want there. Rooms are bigger and clean. Front desk in 5th floor and very friendly stuff. I will live again my next trip for sure.
Response from Property: Hello sir, we’re really happy to get your nice and friendly comment. Making our guests satisfied is the most important thing for us at the front desk, and your satisfaction is our greatest happiness! We’ll be here waiting for you to come and stay again!
Guest User
Superior Double Room
Stayed in Feb 2025
Travel with friends
1 review
Outstanding
Posted on Mar 10, 2025
The location of this hotel is great, there’s a big mall with plenty of great restaurants just located at the lower floors. Great service from the receptionists too. They are always willing to help, especially a receptionist named Nana. She gave us some information what to do in Urumqi and helped us with our food takeaway orders.
Response from Property: 尊敬的賓客：您好！感謝您對酒店的支持和認可，我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗，看到您的滿意和肯定，我們真的非常感動，我們會繼續努力時刻準備着您隨時回來。
Lak Tho Tan
Superior Room (2 beds)
Stayed in Feb 2025
Family
1 review
Great
Posted on Mar 8, 2025
Very clean with very good service. Amenities are sufficient but not the fullest but bear in mind this is a four star hotel that sometime makes me think it's a five. Room size is generous. You can skip on ropes if desire or P`etanque. Overall recommended.
Response from Property: 感謝您選擇併入住烏魯木齊德滙美居酒店，帶給客人安全舒適乾淨的住宿環境是我們的一直不變的宗旨，我們也將繼續保持，繼續努力，歡迎您下次再來哦~
AI CHEN CHUA
Superior Room (2 beds)
Stayed in May 2024
Travel with friends
33 review
Outstanding
Posted on Jun 18, 2024
Location is excellent with close access to supermarket. Separate shower room and toilet. Reception is very helpful. Housekeeping does a good job.
Response from Property: Dear little Master, thank you for your comments about Mercure Dehui Hotel! As you said, we are serious about our service. Every guest is our family. We will try our best to provide a warm and comfortable stay experience for every family.Thank you!
AnonymousUser
Double Room
Stayed in Sep 2024
Other
1 review
Outstanding
Posted on Oct 12, 2024
Receptionist Ms. 李晒买 provides excellent service, other crews are also friendly and polite. Hotel is new, equipped with smart technology and has adequate space. It is also linked to Wanda Mall. Overall, a good stay.
李晒买前台小姐姐服务周到, 其他酒店人员也都彬彬有礼。酒店很新，配备了小度智能技术，空间宽敞。它与万达广场相连，总体来说是一次不错的住宿体验，可以安心入住。
Response from Property: Dear guest: Hello! Thank you for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Simone 夏琳
Superior Double Room
Stayed in Sep 2024
Solo travelers
13 review
Very Good
Posted on Oct 10, 2024
The hotel is very much in the City Center and therefore convinient for traveler.
The breakfast offers a lot of local and Chinese options.
Response from Property: Thank you for your trust in our hotel
Guest User
Double Room
Stayed in May 2024
Travel with friends
6 review
Great
Posted on Jul 11, 2024
Great location, easy to catch taxi, eating, shopping. Clean and convenient. But staff forgot to check out for my friends on system, until other hotel call to ask.
Response from Property: Dear guests: Thank you for your stay at Mercure Dehui Wanda Hotel. I am very sorry for not bringing you a good experience. We have trained the front office staff to exit the public security system in time
Guest User
Double Room
Stayed in May 2024
Solo travelers
6 review
Outstanding
Posted on Jun 2, 2024
Simply excellent! Clean, spacious, wonderful staff. Truly a top notch hotel.
For sightseeing I would recommend getting a Didi/cab. That is the only thing
Response from Property: Dear valued guest, thank you very much for choosing to stay at our hotel and for your positive review. Your encouragement is the best recognition of our work, and we will strive to do better with your encouragement. We sincerely look forward to your next visit. The entire staff of the hotel wishes you success and happiness in all your endeavors!
Guest User
Superior Double Room
Stayed in Apr 2024
Travel with friends
16 review
Posted on May 29, 2024
good location but difficult to access the hotel for check in. Other services are just ok.
Response from Property: Dear guest, thank you for staying at our Mercure Dehui Wanda Hotel. We attach great importance to every guest's opinion. We will continue to improve and strive to do better. Wish you a happy life
AJ_周梦
Superior Double Room
Stayed in Mar 2024
Couples
3 review
Very Good
Posted on Jun 23, 2024
Good thing: premier location, friendly staff, broad choice of breakfast items
Very confusing navigation, the reception is upstairs with minimal indication, this hotel could benefit from more clear signs
Response from Property: Hello dear guests, thank you for choosing to stay at Mercure Hotel. We are very sorry for not being able to give you a better experience, and we take your feedback very seriously. We are looking for ways to improve and look forward to seeing you again
IamJoseph
Superior Double Room
Stayed in Feb 2024
Business travelers
1 review
Very Good
Posted on Mar 23, 2024
Totally fine
Response from Property: Hello dear guest! We are very sorry that we could not bring you a perfect stay experience. We also hope that you can give us a chance to improve. We look forward to your visit again~
Qingchuancuncengbu
Double Room
Stayed in May 2024
Booked for others
10 review
Outstanding
Posted on Jul 21, 2024
Very good
Response from Property: 感謝您選擇併入住烏魯木齊德滙美居酒店，帶給客人安全舒適乾淨的住宿環境是我們的一直不變的宗旨，我們也將繼續保持，繼續努力，歡迎您下次再來哦~
Guest User
Superior Room (2 beds)
Stayed in Feb 2025
Business travelers
18 review
Outstanding
Posted on Mar 11, 2025
This hotel is my first choice for travel, not for anything else, but for peace of mind. Whether it is service or hygiene, it makes people feel that staying here is a kind of enjoyment. The service exceeds expectations and the personalized experience. Every time I come here, it is like a reunion with old friends. I am particularly impressed by the front desk manager Wang, who provides excellent service
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Meeting you is a kind of shallow Zen. All the joy comes from your satisfaction. Dehui Mercure Hotel looks forward to meeting you again. We will welcome you in a better way. Dehui Mercure Hotel wishes you a happy life and smooth work!
Guest User
Superior Room (2 beds)
Stayed in Jan 2025
Couples
26 review
Outstanding
Posted on Feb 15, 2025
During my stay at this hotel, Xiao Guo at the front desk had a very good service attitude, strong professional ability and affinity, which made me feel at home.
The hotel's guest room environment is very good, the room is warm and clean, and the bed is comfortable. The facilities are complete and the transportation is convenient. Whether it is office or leisure and entertainment, it can meet my needs. In general, this is a very pleasant stay experience.
Original TextTranslated by Google
Response from Property: A turn, a chance encounter, a reunion, are all the beginning of a story, and our story begins with your praise, with joy and encouragement, thank you for being there!