Premier Inn London Uxbridge

Room was comfortable. Warm and good nights sleep let down and we were extremely disappointed that there was black mould in the bathroom that would never be expected in an establishment of yours .. Given its great reputation ... We did report it and the response was would you like a breakfast to compensate ... The answer is and was no we would expect the bathroom to be free of Black Mould .. Also there was mould at the base of the window in the main room ..

I cannot fault. 100% a wonderful hotel with absolutely friendly staff. Special thanks and a huge credit to RAAKESH who is very professional and provided an outstanding efficiency service throughout our stay along with other staff members within the restaurant/bar side. Our stay was totally amazing from being welcomed really well to being looked after throughout our duration of stay. Even with a few/little team of staff still pleased receiving a great customer service. The food in the restaurant was delicious hats off to the chef, served fresh and brought to the table hot. I would recommend the meal deal, as it is very good value for money and a good choice of variety on menu. Overall a fantastic hotel to book your stay in.

The staff are all very helpful. In particular Raakesh (Duty Manager) was amazing and extremely helpful when checking in helped us with our booking in which we had a problem with. Never disappoint d with receiving an excellent service. Great clean room and greeted well at reception desk and at breakfast. Comfortable bed and a peaceful stay. I can’t wait to visit again.

The hotel was clean what I excepted as I have stay the before 9 times since they first opened meeting up with friends. My partner had and evening meal and she was please with what she chose. The staff were very pleasant and friendly. I parked at the rear of the hotel so I could charge my car during the stay but had a problem with the parking bay being overgrown and hampering my access to charging point as this was the only one free due to other cars non EV vehicles had parked in the charging bays

The place is being run by such a minimal number of staff, you have a nightmare trying to phone this hotel. The onsite restaurant is only open for breakfast and evening meals and closed during the day. Surprising as it is on a business estate. The restaurant felt dirty with sticky tables and sticky floors! Our booked accessible room had 2 extractor fans going when we entered. The receptionist then came and took them away, that's when we realised that some inconsiderate person before us had been smoking in the room. By that time we were in our night clothes and were in bed, so felt that we couldn't go and ask for a room change, so thought that it may be ok ... Well it wasn't!! We could smell the cigarette smoke in our sleep, which was really uncomfortable. The next morning we found that our clothes, bedding and coats all smelt terrible. The smell obviously had got into the soft furnishings, so the curtains, and armchair stank! Only a steam clean of the curtains, carpets and soft furnishing can eradicate the smell. We didn't have breakfast as the state of the restaurant put us off! We used to stay in Premier Inn quite a lot for business and leisure. However, have noticed in the last few years that no maintenance is being carried out and the interiors are just being left to fall apart. Sorry, another loyal customer lost!