Hotels near Belvédère de l'Hautil, Val-d'Oise

I have stayed in this place many times, and my avaliation was ok. But this is the last time, for sure!!! They did not tell customers they are remodeling the place by the moment of reservation… I arrived here and found a place full of dust… The breakfast is horrible, with dirty dishes from renovation dust (disgusting). There are just very few options for food that they don't replace. Just today I saw the empty chocolate croissant basket and asked for more. Then the waiter shook the basket until a tiny roll landed on my plate… They don't even have mineral water to offer / sell to guests. HORRIBLE!! Total disrespect with guests.

The hotel has a large parking lot, the room has a sofa with a bed that is down, but the location is partial, but close to the station

Last Thursday 15//12/2022 I suffered the worst hotel experience of my entire life, I wouldn't wish it on any human being. And yes, I'm venting because the hotel chain Hotel B&B HOTEL Cergy Saint Christophe treated me miserably. I was assigned to a project in Paris, and I was traveling from Berlin. My flight was arriving at 23:30. I had made my reservation through Booking.com and tried to pay with the digital debit card assigned by my company, Hotel B&B informs me that I don't need to pay in advance that I will pay at the hotel. Then, by messaging them I told them that my card is a digital debit card, and I ask if that would be a problem on my arrival. No one ever responded and I decide to travel. Then, I find myself two days later, at 0:40 in an industrial zone at -5°C with a thermal sensation of -8°C, the taxi drops me off and I realize that there is nothing around the hotel. There began all my tragedy, there was no reception or staff, only an automatic machine which asked me to pay everything with a physical credit card. Right next to the machine is an emergency button to call the hotel staff, I called by pressing the button, and I was answered by the most ruthless person in the world. Grossly he said ”I can't do anything for you, credit card or nothing”, I insisted explaining, grossly he said - ”Don't you understand? I insisted explaining, he rudely said ”-Don't you understand, credit card or nothing, otherwise you must leave, because I can't open the door for you”. I panicked when I tried to ask for an Uber back to the center of Paris and realized that no Uber would come because the area is so remote. I called again and begged him to at least let me go to the reception that I was freezing to death, that when I found a taxi I would go. Indifferent he said ”it's not my problem, I can't talk to you anymore because I have to talk to other callers”. After calming down myself and, after 45 minutes in the bitter cold, I tried the machine again with my personal debit card and was approved for one night only. So I managed to get into my room. The next day, I cancelled my entire reservation for the next days at the reception and I checked out of that hotel. Well, the last straw, 3 days after I checked out my email and the hotel charged my stay for 7 days to the digital card of my company... The worst manager of a hotel attended me, and promised to give me my money back. He does not do it in the time he promised and I went back to the hotel directly to solve this problem. The manager didn't even say good morning, and yelled at me ”what the hell are you doing here?, I told you I was going to solve it... Then we argued, I kept calm, he gave me a refund invoice, and told me it's not the hotel's fault that you arrive at night. It was all your fault, here is your bill. Au revoir!!! How can you Hotel B&B hire such persons to work in hospitality? and how can you Hotel B&B let them abuse and humiliate your customers?

Mercure Pontoise Cergy offers a comfortable stay with its spacious rooms and modern amenities. The staff is friendly and accommodating, ensuring a pleasant experience. The hotel's location provides easy access to Cergy's attractions. However, some guests noted minor maintenance issues. Overall, a solid choice for a convenient and enjoyable stay.

We spent a very good time, very well eaten, the staff is very sympathetic and welcome. The common rooms and spaces are impecable. The room and bathroom are functional, nothing is missing. Bravo and thank you

Objectively speaking, this hotel can get 4.6 points, although according to Ctrip's calculation method is 4.3, the reason is that although the location is not in the city center, but the car is very convenient, the room size is good, convenient to stay, this castle hotel at night The building is free to use, suitable for friends and family gatherings, breakfast advice is not added, one person 14 euros, not worth

So this is a brand new hotel which boasts 4 stars. Sadly much of the amenities have been added just to get the rating. The gym is non existent. It is a fitness room. There are no weights or weight machines at all just cardio machines. The machines are of low quality and suitable for home gym use. There are no exercise mats, no benches just cardio bikes , 2 x rowers and 3 times running machines. (No body uses these as they seem dangerous to use) further more the exercise room is stifling with heat. There is no aircon, no chilled water and even a tv with no remote so it's never been on. Very disappointed with the whole thing. The pool is covered in a plastic housing and it's like a green house. A few chairs within the greenhouse but nothing to sit outside. The bedroom are fine, but not cleaned daily as suggested. They make the bed and leave. That's it. No replacement coffee, not hoovered for days and towels changed occasionally. Breakfast is fine but the coffee not great. The bar is expensive. 10euros for a large beer. They advertise cheaper but that brand has not been available just the 10euro one so we avoid it. WiFi has been intermittent in the rooms. Plenty of car parking and it's on an industrial estate although there is a bar next door that opens daily for lunch and Friday and sat evening only.