Hotels near Hainaut Stadium, Valenciennes

The location of the hotel is quite good, just a few dozen meters across the train station. The city is small, the hotel is about 20 minutes walk to the city center, and there are many restaurants nearby. The hotel room is large in Europe and France, and the price is higher. The suite I stayed in was a bit pleasantly surprised. For travelers who stay for a short day or two, this is a good choice.

Très bien pour des nuits de passage, forte chaleur pas de possibilité la nuit d'aérer. Certains clients bruyants le soir jusque 23h30. Rappel à la loi. Sinon tout va bien. A refaire plus tard, avec la famille.

The hotel is nice but, plainly speaking, it was a hot day and we purposely chose this hotel due to the swimming pool. So when we arrived on 2nd August this year, which was a blistering hot day with over 35 degrees outside, with 2 young children in tow, keen to stay a night in a hotel with a pool on our journey to Austria, we were nonchalantly informed at reception that the pool was being fixed and was therefore unavailable on that day. Imagine the disappointment after a long journey on one of the hottest days of the year. We had even booked an option to cancel until 6pm on arrival, so a short email to inform us would have been much appreciated - either to lower the expectations of our tired, bored and overheated children, or just to book somewhere else on our way. The hotel does not mention air conditioning, so we didn't expect much, but the rooms were absolutely boiling and the fan that was in the room did nothing to cool it down. There is an 'air cooling unit' in the room but after trying to get it going and turning to reception for help we were - again quite nonchalantly - informed that this cooling unit wasn't working and they were waiting for a part to fix it. I'm intrigued after reading other reviews, as this seems to have been an issue for at least 2 years? I guess it really is time to get this sorted? The windows only let more hot air in, the aforementioned fan that was provided just moved the hot air from one end of the room to the other, and the temperature in the room finally went below 30 degrees some time after midnight, which gave us quite a short and unpleasant night of sleep. As mentioned in other reviews, I also noticed that there were very thick duvets on the bed which we instantly removed and put on the shelf. The bed sheets were more than enough and more attentive staff would have just not put them on the bed int he first place. All in all I don't blame the hot weather, rather the indifference of the staff towards their customers in a heat wave. I would have appreciated some kind of apology, maybe even an email prior to our stay to warn us that the pool is shut, and a room that is prepared for heat: for example, no duvets, curtains that had been left shut to keep the heat out, maybe a room on the shady side of the building, an offer for a free cold drink at the bar...there are myriads of ways to show your good will! As I said at the beginning, the hotel is nice, I like the reception area, the children's corner, all of it is nice, but the staff was just so demotivated and indifferent towards exhausted and overheated travellers in the face of the issues they were having (and not mentioning until they were queried), that this really spoiled our experience. The change has to come from the management: Proper communication towards customers and staff training, in order to deal with unforeseen (or quite predictable heat related) circumstances, and some investment towards the infrastructure in the hotel, because a worki

Un bon hôtel pour passer 3 nuits, la chambre est spacieuse ainsi que la salle-de-bains. La literie est bonne, l'hôtel est silencieux . Mais un rafraichissement des gardes corps escaliers et coursives s'avèrent nécessaire

Chambres bruyante à cause des pièges à son qui laissent passer tous les bruits de l'exterieur. Plateau de Courtoisie version très éco. La salle de bain avec les WC non séparés qui se ferme avec une porte de placard( idée lumineuse d'architecte) a été bricolée salement, les rideaux déchirés...... Bref à vérifier sérieusement. Le petit-déjeuner est bon et varié servi dans un salle agréable avec un personnel attentif. L'équipe de la réception est professionelle et souriante.

Modern and clean hotel. Friendly service in the restaurant. Extended breakfast. Eating in the evening is a plus. Ideal location as a transit hotel (with motorway). Pairi Daiza and Belœil castle are nearby. Extensive walking opportunities.