yesterday May 20.24 The gal there sent me to a room that did not exist. they said " oh yes there is NO parking"...so i came back in and asked for another room? and she sent me to an upstairs room ( which I did not want as I had a lot to carry), and she DID NOT EVEN electronically adjust the room key, SO I COULD NOT GET IN! I came back and asked her to make it work for me...she did NOT offer to come back to the room to make the key work;' so I asked for her name as i was so frustrated with her poor performance...she REFUSED TO GIVE ME HER NAME> AND SHE TOLD ME TO LEAVE!! SGTATING " WE CAN REFUSE SERVICE TO ANYONE!" ( I AM NOT K IDDING YOU-_ I CALLED BACK THIS MORNING, AND A GAL NAMED "VICTORIA" REFUSED TO GIVE ME THE NAME OF THAT GIRL ( EVEN THOUGH SHE "SAYS": SHE HAS WORKED THERE FOR 2 YEARS) SHE RERFUSED TO GIVE ME THE MANAGER"S PHONE NUMBER >