Hotels near Edificio Aduana, Valparaiso

Beautiful small hotel with great amenities and super-friendly service. Our room had a terrace and a spectacular view of the port and the city. Nice breakfast is included, and the hotel handled our trip back to Santiago and rushed our laundry. This is a relatively safe neighborhood with lots of restaurants and galleries within easy walking distance on Cerro Allegre and Cerro Concepcion. So glad we spent two nights here instead of trying to do a day trip from Santiago.

We really enjoyed our stay in this hotel. All the prior reviews were found to be very accurate and to the point. We had a very comfortable room with a kitchenette area, which was great for a making hot beverages in the morning and reheating some leftovers in the microwave From a delicious restaurant located nearby. One of the best things, is the hospitality of the staff. The front desk team were very welcoming and assisted with recommendations and tourist information. Breakfast was very good in the morning and the restaurant team were willing to cook your eggs, anyway you desired. The city does have security issues so be sure to ask the staff for tips on how to stay safe. I don’t want to be overly alarming, but vigilance is required. We did witness a tourist being robbed down by the harbor area, quite some distance from the hotel. We did a very enjoyable walking tour of the city and of course felt safe within the group.

It’s a good idea to visit the Sheraton in Viña! Outside the window is Viña's famous Waffle Castle. The V balcony is perfect for watching the sunrise and sunset, and the view is very good! The hotel's service is very good and responsive to all requests. Self-driving parking is also very convenient. The breakfast category is quite complete and the ingredients are relatively healthy. In addition, special praise should be given to the hotel's swimming pool. The water temperature and indoor temperature are very suitable. The hotel also provides everyone with heated towels. It can be seen that they are very attentive to the service!

At check in, I specifically asked if the room was nice and quiet and was assured that it was,,,which was a complete fabrication (sometimes between 2:30 am and 5:00 am it was, but not really). Problem continues as the hotel was no more than 50% full and yet I was given Room 201, corner at the stoplights (3 different ones),,,so the noise was incredibly LOUD.....every 30 seconds as the cars, buses, trucks all sped away from the light. On the second morning, I was approached by the hotel general manager who inquired how my stay was-I answered ”noisy and very dusty”-he inquired with concern ”which room”...I said #201. The GM simply turned his head...and walked away avoiding all eye contact for the next 4 days. No attempt to recognize or offer any solution...just go away. When asked by Best Western, I gave this same review....and the hotel (guillermo zuñiga gatica/Operaciones/ Best Western Marina Del Rey) responded and basically said.....oh...come back and try again. FIND A REAL HOTEL!!! I do want to share that the restaurant staff was all very pleasant, polite and professional and any would do gusts well as the next general manager.

We were to celebrate and we met with a hotel that still lives from its gloryful past. The rooms, staff service, views and excellent location. The room was very comfortable and the room was very comfortable. I visited the hotel 10 years ago and clearly they haven't put any weight on it all these years. It's a pity because, despite all, it's still a great hotel. SAVE it.

I am a Captain with a global US airline and stay in a LOT of hotels. Every week. The Pullman in Viña is an absolute gem. I am ready to say this is one of the best hotels Ive ever stayed in. For a few reasons. First of course are the rooms. As somebody commented recently they are a little on the small side but very clean, modern and the linens are deliciously comfortable!!! The A/C works beautifully as well. Next is the building in general. It’s new construction, has a very tasteful lobby and a wonderful bar/restaurant area. We stayed three nights. On two of those nights I had a wonderful nightcap of Chilean Carmenere wine (grape varietal) at the bar area. The bar has lots of very comfy couches and chairs to relax in! It’s a small detail, but the lobby has an incredible streaming music playlist. I used Shazam to identify and buy two or three songs that were good enough to be added to my collection! Another detail, but the art on the walls is just wonderful. It consists mainly of pencil and pen and ink drawings, all in black-and-white. Fits in perfectly with the decor and feel of the lobby. Very important: The staff is simply incredible!!! Every single interaction was wonderful, and the front desk speaks perfect English. They helped my travel companion in setting up tours, and even gave us her subway MetroCard so we wouldn’t have to spend two dollars buying the initial card at the station. They also helped my friend out with a friendly pharmacy that helped her out with a case of pinkeye. Pretty much everybody you encounter here is incredibly friendly and helpful. It DOES make a difference! The last item that makes Pullman super special is the location. It’s in the soft chewy center of Viña Del Mar, and it’s hard to describe how many world class restaurants there are within a quarter to a half mile walking distance of the hotel. Try Ilo Mapu (pronounced Eelō mah-poo) for a lesson in native Chilean anthropology and amazing food from the Mapuche people. (6 Norte No. 228 just west of 5 Poniente) The Pumay (under Williche in Main Courses) will make you feel like Antony Bourdain discovering something quite amazing. Also try the blueberry/blackberry Pisco Sour. Anthony would be proud of you. The area surrounding the hotel is upscale and heavily populated by the professional class. All the restaurants cater to this clientele. Think NYC upper west side, Marin County, North Scottsdale, West University in Houston, etc. There are some good wineries just to the west of Viña Del Mar, and of course you have to see Valparaiso and run up to the beaches just north of Viña as well. (Concón, etc.) The Pullman serves an absolutely perfect base of operations. 5 stars for sure.

I finally know why it was more than 600 on Friday night, and the price of the previous day and the next day were more than 1,000. That night the swimming pool downstairs was closed and a big party was held, and then tossed until four or five o'clock. Of course, the next room could not sleep. The bedding is very good. Breakfast was crowded and very average.