Verso Hotel

Service Quality: Staff are consistently praised for their attentiveness, friendliness, and willingness to accommodate guest needs. Personalized service, including thoughtful recommendations and prompt assistance, enhances the overall guest experience.

It's been a while since I had a bad experience in a hotel as i carefully read reviews on TripAdvisor, booking, agoda before choosing a hotel. When visiting Valparaíso, i did so, reading many reviews before choosing me hotel as it was mostly to of the list on traveller ranking. The room was very small, on the ground floor by the road and the noise at night of the passing cars, the dogs barking and the noise from reception didn't allow me to sleep until midnight using ear plugs. Furthermore, at check in, I was first given room 104 and to my surprise it was not cleaned or ready for the next customer. I was then moved to room 102 and although it was small, by the road, it was cozy. Unfortunately, it was dusty, with dead bugs on the curtains and I had to clean a few furniture before I could settle down. When time came to go to bed, I opened the bed sheets, and to my disgust, the bed sheets didn't get changed after the previous customer, but the bed was done nicely to avoid suspicion. I always checked the bed sheets in any hotel as Unfortunately, in this case, the bed sheets had hair, dead skin and small blood stains. I was so disgusted and called the receptionist who kindly offered to move me to another room upstairs, but I was worried the state of the room would be the same and just asked for some new bed sheets, bed covers and pillow covers. She kindly offered to pick up the dirty bed sheets and profusely apologised. The next day, not a single apology from the manager or the team. I cannot believe I paid 70 dollars for that. Manager, monitor your cleaning team as this was unacceptable

Lovely small hotel with very helpful staff. Nice to be in a neighborhood versus tourist area!