Hotels near LensCrafters, Vancouver

The room is spacious and well-equipped with a refrigerator, microwave and safe. It is clean and tidy, with good service. It is very close to the mall and convenient for shopping. I stayed there for 7 days and it is worth recommending.

Our stay was great. Everything was clean. Staff was very nice and accommodating.

As others have said, this hotel is nice but does need to move forward. When we arrived after a very long flight and drive we couldn’t find reception. It appeared that the drive through drop off had been turned into a seating area and there were no signs or directions to help, first fail. We finally found where to go and had a lot of luggage so had to just park as near as we could and find a trolley. This area was opened up the day we left so least loading the car was easier. There was only one lift we found which was very very slow. The foyer is also very noisy as the Hudson restaurant overspills into that area. We were told we had a large king room and when we went in, yes it was nice and spacious with a huge sofa to chill on. However when we looked out of the massive window, rather than a lovely balcony or even a view of the car park we were squashed in the corner with just a view of a pitched roof so made our room very dark with very limited natural light. The patio room next door was being refurbed so there dirty windows and dust. We never actually saw anyone fixing it either. The coffee making area was very tiny so instead of putting it into the room, it’s squished by the bathroom. What we hadn’t realised and not easy to see, the coffee in reception and parking there is a fee for so beware of that - you get nothing for free. There is a pool but was heavily used by children so there appeared to be no adult time. It also looked tired. Everywhere does look like it needs redecorating and bedding is tired and one slow lift clearly was a hindrance to some. As we were only one floor up we used stairs apart from check in and out. What did notice was someone had used a table upstairs for chilling as there was seating but a dirty wine glass and beer glass stayed there for three days! Didn’t make us feel that cleanliness was priority. We only had one breakfast at Hudson bar which was nice but at $65 we thought that not viable for our stay, so we brought some breakfast to have in our room each day. Washing up was a challenge so bought own tea towel. As others have said cleaning is on request so we opted not to have it and just asked for coffee pods as needed. Fridge did need a defrost, as couldn’t put any ice packs into the ice box. Staff are ok but again depends who you get, needs to be more across the board than intermittent.

We arrived in Carla at the desk was so sweet and said she had saved us a room on the 4th floor as we requested. The room was beautiful it was quiet every night. Through our stay we also were delighted to have Natalie helping us with our boarding passes in several questions we had. A couple of days Luke helped us out with laundry detergent in several questions we had for him. They all had beautiful smiles and wonderful attitudes. Everybody at the hotel all the employees were outstanding. But these three employees. Carla Natalie and Luke I want to give an extra shout out to them how much we appreciated them. Sonesta is near everything in Vancouver just blocks from the and several restaurants to choose from. We had dinner at two of them. We will stay there our next trip out to Vancouver Washington for sure. Good job Sonesta in selecting such excellent employees. It really made our stay so wonderful. Thanks again

A beautifully immersive third world experience right in Vancouver! Charged for 4 nights at the Vancouver Motel 6 then they cancelled my reservation overnight as I was staying in their hotel. Housekeeping came by in the morning and began pounding on the door and screaming that my partner and I had to leave right then and threatened us with police action even though we explained we were talking to corporate. Corporate was no help whatsoever because apparently Vancouver motel 6 is owned by a different parent company. A company no one will name so I can't get a refund. G6 corporate was uninterested in the fact that they threatened us with police action, corporate was only concerned that they did not have a working phone number. Spent multiple hours on the phone with several different customer service reps as well as supervisors, I called 9723609000, 18005573435, 18003926677, 5037352255, 8338980981, 18004668356. No one would refund me or tell me who the parent company of Vancouver Motel 6 is. Drug deals happened directly in front of both us and staff with no repercussions. Car was being watched so we left nothing inside and it was still being scouted out. Free coffee is only available to staff, within eye sight of the lobby but we were told it was for staff only. Threatened to charge us a late checkout fee while they could hear us talking to corporate about the issue. The manager on staff was only concerned that corporate cared their phone was not working. Had zero empathy or understanding for our situation, only concern for herself and her hotel. Blacklisted us so we could never stay there again in response to her getting in trouble with corporate.

When making our reservation I noted we would need a late checkin. Circumstances changed and we arrived early. Carrie, at the front desk, was very personable and friendly, allowing us to check in early. We had a room on the ground floor. The person in the room above us walked like an elephant but that is not this hotel’s fault. The room was clean, with a/c running (very hot day for Vancouver) and kept the room very cool. There are many homeless on the outskirts of the property but they stay off the property, they never bothered us and I felt safe staying here. The breakfast was good - scrambled eggs, tater tots, link sausage, assorted juices, waffles, yogurt, pastries including assorted bagels, and cereals. There was plenty of seating available in the dining area and it was kept very clean. We will stay here again when we return to visit family again.

We booked this property for four nights on a recent visit to see family. We had booked a king bed room for our stay. The person working the front desk at check-in was new and had clearly not been well trained. The first room she put us in had two beds. We returned to the front desk and requested to be moved to a king bed room. She assigned us another room - and - surprise! - it was another two bed room. Again, we dragged all of our luggage back to the front desk. This time, with assistance from a co-worker, we were finally assigned the correct room. The room we finally ended up in was very dated and not very clean. The couch was ripped and there was hair in the bathroom sink. By this time, after driving 5 hours and being on our third room, we decided to stay put. The front desk staff in general was not very friendly. They rarely greeted us as we came and went from the property over the four nights we were there, even if they were not assisting other guests. The advertised on-site ”restaurant” was a complete joke. It is actually a bar and the only food item available is pizza. The bartender admitted that they only served the pizza so they could call it a restaurant. She also told us the pizza was ”not good”. Needless to say, we did not eat there. There was only one elevator for the property and it was very slow and very small. We are Hilton Honors members and have stayed at many Hilton properties, including other Doubletree properties. This property did not meet our expectations for the Hilton brand. We will definitely not being staying at this property again.

During a power outage we made a reservation atca different Residence Inn only to have it canceled via email a few hours later. I called this location and not only did they have a room, after hearing of our lack of power the agent told us to come up even before check in hours. The kindness shown to us as we were desperately seeking lodging on day 4 of a power outage was simply the best and very much appreciated! From my initial phone call, to the check in process and late the next day when we checked out early - customer service and kindness were topnotch! When we checked out early, the agent wanted to make sure that we did indeed have power and that our home was safe. And despite us checking out past the cancelation time, we were not charged for that night. The staff is simply awesome and your kindness was a light we so desperately needed. The studio room was spacious and comfortable, although the bed was a little too soft. The room was clean and the kitchenette was perfect.