JW Marriott Parq Vancouver Reviews
JW Marriott Parq Vancouver
39 Smithe Street, Vancouver, British Columbia, V6B 0R3, CanadaView Hotel Details
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JW Marriott Parq Vancouver Guest Reviews
4.5/5
Great
44 review
Verified reviewsLocation4.6
Amenities4.6
Service4.1
Cleanliness4.5
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All Reviews(44)
Positive reviews(41)
Reviews with photos/video(9)
Friendly host(9)
Awesome stay(8)
Negative reviews(3)
Guest User
Guest Room, 1 King
Stayed in нояб. 2023 г.
Couples
1 review
Posted on 6 дек. 2023 г.
We book this hotel include breakfast, in front dest, the lady said, you have breakfast include, but have to use in room delivery service.
Then we did order, but when I check email, they charge us full price!
Response from Property: We are sorry to hear that you have been charged for the breakfast that you mentioned as included in your reservation. For reservations that come with breakfast, will include the food item "Make It Yours - 2 Eggs Any Style" for 2 daily via the In-Room Dining, overage or order outside this option will be guest pay own. Please kindly reach out to us by email with your reservation details so that we can take a further look on your behalf. Thank you for staying with us.Sincerely,Guest Experience ExpertJW Marriott Parq Vancouver
Guest User
Guest Room, 2 Queen(s), Water View, High Floor
Stayed in авг. 2023 г.
Family
7 review
Very Good
Posted on 10 сент. 2023 г.
The staff were very patient and helpful. The manager let us to check in early in the morning when our flight arrived, which was appreciated.
The location is excellent and the room was spacious and cozy. It had a nice lake view. The included in-room breakfast had a variety of tasty options.
The Lobby floor restaurant ‘Honey Salt’ had high quality food at reasonable prices. We enjoyed dining there.
Overall, this was a great hotel. The staff went above and beyond to assist us. The rooms and location were very comfortable. Both the in-room breakfast and restaurant options were excellent values. I would highly recommend staying here.
Response from Property: Thank you so much for your wonderful review. We're thrilled to hear that you enjoyed your stay with us and that our team provided you with excellent JW Treatment. We strive to maintain the highest levels of hospitality and we can't wait to have you back as our guest again soon.
Kirby HOSHINO
Guest Room, 2 Queen(s), Water View
Stayed in апр. 2024 г.
Family
4 review
Amazing
Posted on 12 апр. 2024 г.
staff are really nice.thank you
Response from Property: Thank you for your positive review. We are proud to continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment
Nelsonfat
Guest Room, 1 King
Stayed in июня 2023 г.
Couples
94 review
Outstanding
Posted on 19 июня 2023 г.
Super good location and good service and good staff and good food
Response from Property: Thank you very much for your review! We are delighted to know that you've enjoyed your stay with us. We are looking forward to welcoming you again in the future!
Anonymous User
Guest Room, 1 King
Stayed in сент. 2021 г.
Couples
50 review
Outstanding
Posted on 24 дек. 2021 г.
The best hotel in Vancouver
👍🏻👍🏻👍🏻very clean and new and good location
Response from Property: Thank you very much for your review! We are delighted to know that you've enjoyed your stay with us. We are looking forward to welcoming you again in the future!Sincerely,Guest Experience Expert
Guest User
Guest Room, 2 Queen(s)
Stayed in авг. 2021 г.
Couples
2 review
Outstanding
Posted on 30 авг. 2021 г.
Amazing experience. Hotel was clean and service was great!
Response from Property: Thank you very much for your review! We are delighted to know that you've enjoyed your stay with us. We are looking forward to welcoming you again in the future!Sincerely,Guest Experience Expert
Guest User
Guest Room, 2 Queen(s)
Stayed in мар. 2024 г.
Solo travelers
12 review
Outstanding
Posted on 16 июня 2024 г.
A relatively new hotel in Downtown Vancouver. The front desk upgraded me to an executive room and gave me a cake and chocolate executive gift when they found out it was my birthday! Very nice JW Marriott Hotel! Worth staying
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Guest User
Guest Room, 1 King
Stayed in апр. 2024 г.
Friends
18 review
Very Good
Posted on 4 апр. 2024 г.
The front desk service is terrible. They even deducted the credit card amount at random. This is the second time. They also said that the system is automatically operating. I am really speechless. No matter how good the hotel is, every time I check in, the experience is so bad that I don’t think it’s necessary to come again.
Original TextTranslated by Google
Response from Property: Thank you for your valuable feedback! We are sorry that we were unable to provide you with the service you requested. We will report this to the leadership team for reference and improvement.
JW Marriott Parq Vancouver
Guest Experience Expert Team
Sincerely
Guest User
Guest Room, 1 King
Stayed in февр. 2024 г.
Business travelers
6 review
Very Good
Posted on 27 апр. 2024 г.
The room is not big, but it is clean. The biggest problem in the hotel is that there is no kettle, no hot water for making tea.
Original TextTranslated by Google
Response from Property: Thank you for your valuable feedback! Our hotel provides kettle service, but due to limited quantity, kettles are not pre-installed in the room. If you need it, please make a request to our guest experience expert team, and we will be happy to deliver the necessary supplies to you. The coffee machine in the room can also provide you with hot water. - Sincerely, Guest Experience Expert Team, JW Marriott Parq Vancouver
Guest User
Guest Room, 1 King, Water View
Stayed in янв. 2024 г.
Couples
15 review
Outstanding
Posted on 28 янв. 2024 г.
The hotel service is very good, there are many restaurant choices, and the decoration is very modern
Original TextTranslated by Google
Response from Property: Thank you for your valuable feedback! We look forward to continuing to provide you with quality service in accordance with the JW service standards! Sincerely, JW Marriott Parq Vancouver Guest Experience Expert Team
Guest User
Guest Room, 1 King
Stayed in авг. 2023 г.
Solo travelers
3 review
Great
Posted on 3 сент. 2023 г.
The dining experience is not particularly good but the service is okay
Original TextTranslated by Google
Response from Property: Thank you for your valuable feedback! We are glad that you enjoyed your stay and we look forward to continuing to provide you with quality service in line with the JW service standards!
JW Marriott Parq Vancouver
Guest Experience Expert Team
Sincerely,
Guest User
Guest Room, 1 King
Stayed in дек. 2023 г.
Business travelers
7 review
Outstanding
Posted on 26 дек. 2023 г.
Next to ******, in downtown Vancouver, great location, suitable for travel and vacation, good environment
Original TextTranslated by Google
Response from Property: Thank you for your valuable opinion! We are glad that you had a pleasant stay during your stay and we look forward to continuing to provide you with quality service upholding JW's service standards! Sincerely, The Team of Guest Experience Experts at JW Marriott Hotel Park Vancouver
Guest User
Guest Room, 2 Queen(s), Water View
Stayed in дек. 2023 г.
Family
10 review
Outstanding
Posted on 12 янв. 2024 г.
The hotel rooms are pretty good, very convenient, and maintain Marriott's usual standards. There is a restaurant downstairs which is okay. There is also a T&T Supermarket nearby, which is very convenient for shopping and replenishment.
Original TextTranslated by Google
Response from Property: Thank you for your valuable feedback! We are glad that you enjoyed your stay and we look forward to continuing to provide you with quality service in line with the JW service standards!
JW Marriott Parq Vancouver
Guest Experience Expert Team
Sincerely,
Guest User
Guest Room, 1 King, Water View, High Floor
Stayed in авг. 2023 г.
Business travelers
6 review
Posted on 31 авг. 2023 г.
I stayed for two days in a row. When I came to check in at around 22:00 the next day, the house was not cleaned and the garbage was not even disposed of. What was even more despicable was that when I told the front desk that the room was not cleaned, he replied that the hygienist was off work and there was no way to tell me. I didn’t know. How does Canada's five-star service work, and whether the government has supervised it
Original TextTranslated by Google
Response from Property: Thank you for your message. We are deeply sorry to hear that you are not satisfied with the cleanliness of the room. After investigation, it was found that you submitted a new reservation on the platform at 4:51 pm the next day and checked in again at 9:41 pm. Unfortunately, since our housekeeping staff team gets off work at 5pm every day, we are unable to provide comprehensive room cleaning services and can only provide limited item replacement services. Also due to language communication constraints, we do not know what you would like We provide garbage disposal services, so we hope you understand. At the same time, since your reservation was made through a third party, our system does not have your contact information, so we cannot contact you immediately. Your luggage is also left in the room. Since it cannot be cleaned, we have to set the room to Sales were not available that night and we were not informed until evening that you were staying in the same room. Our front desk team tried to call you on your in-room phone the next day, but unfortunately they were unable to contact you. Therefore, the team has left you a note to explain and inform us that if you plan to make a new reservation again, please inform us in advance so that we can We arrange a full room cleaning service for you in advance. Thank you for your understanding. Sincerely, The Team of Guest Experience Experts at JW Marriott Parc Vancouver
Guest User
Guest Room, 2 Queen(s), Water View
Stayed in апр. 2024 г.
Family
77 review
Outstanding
Posted on 21 апр. 2024 г.
Convenient travel, beautiful environment
Original TextTranslated by Google
Response from Property: Thank you for your valuable feedback! We are glad that you enjoyed your stay and we look forward to continuing to provide you with quality service in line with the JW service standards!
JW Marriott Parq Vancouver
Guest Experience Expert Team
Sincerely,