The St. Regis Hotel Reviews

We have a bad experience with St. Regis. We told the front desk to help us to book a big taxi for 4 people to take us to airport in early morning, but the staff didn't mark it properly, when we double checked the 2nd time, the order wasn't there and turned out a small taxi came and they needed to reorder a big one for us. They mixed up the room charge, it was remarked to pay at the hotel, first time the staff gave us the wrong info that both rooms were already charged to my card. Then the next day, they said it was not charged yet, we told them we paid by different credit cards, but when we checked out, they charged both rooms on my card without my permission. Finally, they cancelled 1 room payment and charge it back to my friend's card. This is very unprofessional and I haven't received my statement yet and not sure if they really cancelled the wrong payment.

Very good accommodation experience, the hotel is not big, the location is good, you can walk anywhere, very convenient, very close to the subway station to the train station, turn left and it is 30 meters away, the express line to the airport is not available, turn left and turn left again and walk for 10 minutes. The front desk service is enthusiastic and the room attendant has a good attitude.

The room is exquisite. Breakfast is also very exquisite. The hotel front desk is also very exquisite. The hotel's bar and steak house is said to be very famous in Vancouver. Unfortunately, it seemed to be reserved on the day we stayed, so we didn't go in. Very good experience, will go again in the afternoon.

The hotel is in a very good location and has convenient transportation. You can take buses or subway to the airport, Stanley Park, and nearby restaurants and shopping malls. Shampoo and shower gel are good. There are also delicious chocolates on the bed

The location of the hotel is very good. Next door is the entrance of the expo line, and just around the corner is the canda line. The hotel is very exquisite, and the toiletries are all L'Occitane brand. It's about a 10-minute walk to the beach.

The hotel is very small, not the same as the international chain St. Regis, it is independent. The hotel only has 5 floors and the rooms are not big, but the service is pretty good. Breakfast is a sit-down order and you can choose one of three options. If the room price already includes breakfast, just provide your room number.

The hotel is small, the room is clean, the location is very good, and the breakfast is good. It is said that the gym was closed due to the epidemic and has not been restored. Being in a busy city and unable to run and exercise around it is not convenient for guests with fitness habits.

The hotel is clean and the breakfast is very good. The only downside is that parking is inconvenient. If you have a large suitcase, you need to drag a small stone road to the lobby to check in.

Too old, very small room, strongly not recommended

Hotel far exceeded our expectations. The staff was amazing. Our room was the cleanest room I have encountered at a hotel. The free breakfast in the morning was very good. Convenient location within walking distance to train and other amenities. Only issue is there are some unfavorable's hanging around the area in the evening. But they don't bother you. And I still felt safe.

WONDERFUL stay! Could not over-gush about how great this hotel was. The amenities will exceed your expectations. Everything is very thoughtful and posh. The breakfast was one of the best I've ever had, and our waitor Calvin was the most delightful person to talk with--a highlight of our trip!

This hotel preserves ＞ 100 years-old architecture. The historical style is quite impressive, while the inside (in particular, washroom and bathroom) has been renovated to satisfy modern standards. Breakfast is authentic and of high quality. The location is quite close to anywhere in downtown, e.g. gastown and city center.

Staff was so kind, helpful, and caring. It is indeed a small, and awesome, hotel with a big heart.

They took our bags up to our room for us at check in which was so great. Amenities were wonderful and easy walking distance from shopping and restaurants