Lisha Grand Hotel VangVieng Reviews
Lisha Grand Hotel VangVieng
Unnamed Road, Vang Vieng, Vientiane Province, LaosView Hotel Details
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Lisha Grand Hotel VangVieng Guest Reviews
4/5
Very Good
41 review
Verified reviewsLocation4.1
Amenities4.0
Service4.1
Cleanliness4.0
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All reviews(41)
Positive reviews(33)
Reviews with photos/video(21)
Great service(20)
Awesome stay(17)
Classy environment(13)
Clean and tidy(11)
Great swimming pool(9)
Loved the view(6)
Negative reviews(8)
Andres Rodriguez
Unicom Suite
Stayed in Aug 2024
Travel with friends
37 review
Posted on Aug 21, 2024
My experience at this place wasn't good at all ....they have the worst gym if you even call that a gym ...the rooms are not that clean and the lobby looks like from 50 years ago ....the staff are nice I do have to say that...friendly people ..... the breakfast ...not good .... it is a very big resort but it needs reformation ....light goes out all the time but that happens in all the city quite often .....the restaurant barely had any food I order like four different plates and they didn't have any of it .....we payed 46 USD per room during rainy season and for sure not worth it at all there is other options for cheaper prices and definitely the rooms more updated ... also is a bit far from the city ...so if you don't rent a bike it's kind off annoying to try to get a taxi all the time .....they have a shuttle bus that takes you to the city but for some reason they didn't have a driver when we were there 🤔 the only plus that this hotel has is the view of the pool ..that is amazing and worth the picture 📸 that I have to be honest and give it a plus.. but for the rest I don't recommend staying there for that price
Response from Property: Dear Guest: First of all, we apologize for your poor experience at our resort. The lack of gym facilities, room cleanliness issues, old lobby, unsatisfactory breakfast and food supply shortage in the restaurant, which you have pointed out, have been taken very seriously and will be improved and optimised immediately. We are very grateful for your recognition of the friendly attitude of the staff, which is also a quality of service that we always strive to cultivate and maintain. Regarding the issue of lights going out, although this happens from time to time throughout the city, we will actively communicate and coordinate with the relevant departments to minimize the impact on you. Regarding hotel location and transportation issues, we will carefully consider your feedback and strive to improve the shuttle service or provide more convenient travel solutions. Although your overall feeling is not ideal this time, we will treat your comments as a valuable asset and fully invest in the reform of the resort. I look forward to welcoming you again with a new look one day in the future and bringing you a quality experience that is truly worth the money. Thank you again for your honesty and advice, and I wish you all the best.
Guest User
Standard King Room
Stayed in Jul 2024
Couples
7 review
Posted on Jul 22, 2024
We wouldn’t stay here again. Ants invaded our room, including the bed with no food left out. The American/Chinese style breakfast was completely Chinese food, all covered in ants aswell. When questioning the management they said “we are catering for our Chinese customers”, completely forgetting about their other valued customers. We paid extra for breakfast and couldn’t eat any of it. After an hour at reception, they finally gave us a refund. The pool had a nice view of the mountains however was dirty. The fitness room was taken over by insects and hotter than outside, with rotting floor. When we asked the staff about the ‘spa’ they said it didn’t exist, so why advertise it online? The wifi didn’t work anywhere apart from the lobby.
Avoid.
The only positive was the free shuttle service into town, the driver was lovely.
Response from Property: Dear family, hello, I'm sorry to bring you a bad check-in experience. The bug problem is true and we shouldn't happen. We have been training room hygiene, strengthening room manager's rounds, and asking professional disinfection companies to disinfect rooms to ensure that such problems don't happen again. In addition, the extranet of our hotel is presented with real photos, and the room type information is guaranteed to be true and accurate. All room pictures have been verified by the platform, and you can see the real situation of the hotel room on the platform, including the facilities inside the room, decoration, hotel appearance and facilities inside the hotel. Once again, I am very sorry, and thank you very much for pointing out our shortcomings. We will strengthen improvement and perfection to achieve perfection. Welcome to your next visit ~ ~ ~ ~
UCHOL
Standard King Room
Stayed in Dec 2023
Couples
12 review
Posted on Dec 15, 2023
The location is nice. And the room is quite spacious. But the tv was not easy to open. And hope the front s’est stuff speaks English.
Response from Property: Thank you for choosing our Lisa Hotel. Your suggestions are our biggest motivation to continue to improve and optimize our services to bring you a more comfortable stay experience.
Rooth
Standard Twin Room
Stayed in Mar 2023
Business travelers
5 review
Great
Posted on Mar 14, 2023
Have a great view, room clean, good service, enjoy stay in there.
Response from Property: Dear family: Hello! Thank you very much for your support and trust. We will continue to adhere to the service concept of doing things with heart and careful service, so that you can feel the warmth of home during your stay in the hotel. I look forward to seeing you again to review our progress. I wish you a happy day!
Sm_gat
VIP Suite B
Stayed in Dec 2023
Travel with friends
1 review
Posted on Jan 9, 2024
Nice place
Response from Property: Dear guest officer, thank you very much for your support to the hotel. We are still a little lost because we didn't get your 5-point praise. It may be that the hotel still has something to do. I hope the guest officer can point out our shortcomings when you come next time, and we will try our best to do better. We will make every guest officer in the store feel at home with our heart. I hope our service will bring you more surprises and touches, and look forward to your next arrival!
Natiemeigui
Deluxe Twin Room
Stayed in Aug 2024
Family
24 review
Outstanding
Posted on Aug 20, 2024
Very good hotel, except a little distance from the town, everything else is great. The scenery by the pool is beautiful (but the water quality can be improved) and the breakfast is also rich. The room is also spacious.
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Guest User
Standard Triple Room
Stayed in Aug 2024
Travel with friends
3 review
Outstanding
Posted on Aug 16, 2024
The hotel has a beautiful environment, the manager is warm and generous, the special car pick-up and drop-off, the boss is warm-hearted, it is a very good stay experience, and I will recommend it to my friends next time.
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Response from Property: Dear guest: Hello! Thank you very much for your high praise for our hotel! We are deeply honored and happy to be able to bring you a wonderful stay experience. The beautiful environment of the hotel is what we strive to create, aiming to allow every guest to relax and unwind in a comfortable and pleasant atmosphere. The enthusiasm and generosity of the manager and the warm-heartedness of the boss are all manifestations of our customer-oriented philosophy. The special car transfer service is also provided to add convenience to your travel. Your willingness to introduce friends next time is a great trust and encouragement for us, and we will definitely cherish it. We will continue to maintain this enthusiasm and professionalism, constantly improve and improve service quality, and look forward to your visit again and the arrival of your friends. We will definitely make everyone have an unforgettable stay! Thank you again for your support and love!
Guest User
Standard King Room
Stayed in Jul 2024
Business travelers
7 review
Outstanding
Posted on Jul 14, 2024
The hotel environment is very good, the service attitude is very gentle, and any questions can be answered immediately. The room is also very clean and overall good
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Response from Property: Dear family, thank you for your thoughtful review. During a perfect journey, there is always unexpected warmth and touch. Thank you for your recognition of the hotel. We are happy to provide warm and thoughtful service to every guest. Your satisfaction is our greatest motivation to move forward. No matter how much we do, it is worth it. Let you feel at home every time you travel. The care, consideration, care and warmth of your family are also the most sincere gifts to you. I hope to visit you again.
Xiaoxiaobeike，
Standard King Room
Stayed in Jul 2024
Other
18 review
Outstanding
Posted on Jul 14, 2024
The environment is great, the air is fresh, there is a swimming pool, the guest rooms are clean and tidy, and the service attitude is particularly good. I will come again next time
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Response from Property: Hello, dear family: Thank you for your affirmation of us. In order to provide you with a more meticulous and thoughtful service experience, we will continue to work hard to make all guests feel as comfortable and convenient as at home during their travels. Satisfaction only has a starting point and no end point. We will look forward to your next visit with sincerity, sincerity, heart and love. I wish you a good mood every day!
Guest User
Standard King Room
Stayed in Jul 2024
Other
8 review
Outstanding
Posted on Jul 14, 2024
The environment is super good and parking is very convenient. The service is also very good and the price-performance ratio is very high! Recommended!
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Response from Property: Dear family, Hello! Thank you for your perfect review. Your support and encouragement are our greatest motivation to move forward. Lisa Garden Resort Hotel strives to continuously create a warm and comfortable living environment for guests, and meets the requirements of different guests with the highest cost performance. We look forward to your visit again!
Doudingxiaohongmao
Standard King Room
Stayed in Jul 2024
Business travelers
32 review
Outstanding
Posted on Jul 14, 2024
The room is very clean and comfortable. It has a balcony and a very large garden. The environment is good and there is a very large swimming pool. Opposite the swimming pool is a beautiful mountain. It is very comfortable. You can also see hot air balloons in the room. It is really comfortable for traveling and vacationing.
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Response from Property: Dear family: Hello, thank you for your stay and your high recognition of all aspects of hotel hygiene. Our management team has always instilled in our employees the concept of treating guests as family members, and the housekeeping staff also treats every room as if it were home. We do our best in cleaning and maintenance to make guests feel like they are at home. We will continue to sum up our experience and work hard to see you next time! Wish you: be well!
Guest User
Standard King Room
Stayed in Jul 2024
Travel with friends
13 review
Outstanding
Posted on Jul 14, 2024
Good environment, good service, satisfactory, high cost performance.
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Response from Property: Dear family, thank you very much for your thoughtful review. We have been committed to providing every guest with home away from home service, so that you can feel relaxed and happy while staying. We are very glad that you are satisfied with us. Your recognition of us is the greatest encouragement for our continuous progress. At the same time, we also thank you for accompanying us during your stay. Every employee of Lisa Garden Resort Hotel looks forward to your next visit~
Lintongxiehui
Standard King Room
Stayed in Jul 2024
Travel with friends
5 review
Outstanding
Posted on Jul 14, 2024
Great service, great scenery
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Response from Property: Hello, dear family, I am really excited to see your simple and profound praise. Thank you for recognizing us so much. We strive to provide the most considerate and sincere service to every guest, and bring every guest Great value experience. Lisa Garden Hotel is a young and energetic hotel that shows its guests the unique charm of the hotel with its simple style and warm and considerate service. Your encouragement is the greatest support and encouragement for the hotel. We will serve every family member with heart. Your satisfaction is our starting point. It is our goal to surprise and move you. Here, we will welcome you again with a friendly smile as always. Looking forward to meeting you next time and wishing you happiness every day!
Guest User
Standard King Room
Stayed in Feb 2024
Travel with friends
19 review
Posted on Feb 14, 2024
The facilities are old, the bathroom smells bad, the toilet is broken... There are mosquitoes in the room, and the sound insulation is poor. Chickens started crowing downstairs early in the morning. The overall experience is poor. Except for the distant scenery that can be seen from the hotel balcony, there is no experience.
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Response from Property: Dear Family: Hello! First of all, we apologize for giving you such a bad and unpleasant experience. We feel very guilty and remorseful after hearing what happened to you. The hotel has experienced countless receptions, and the facilities will inevitably leave traces of time. We will continue to strengthen the daily maintenance and upkeep of the equipment and facilities. There is an odor problem in the bathroom. We have contacted the master to repair it. Regarding the mosquito problem, it is currently summer, a period when mosquitoes are more active. Our hotel has prepared mosquito repellent and mosquito coils in each room, which can be used if necessary. In addition, if you have any questions during your stay at the hotel, you can call the waiter at any time. We are on call 24 hours a day to solve your problems. We sincerely apologize to you again and look forward to having the opportunity to serve you again and prove our improvement and sincerity with practical actions.
Guest User
Standard King Room
Stayed in Aug 2024
Family
2 review
Posted on Aug 6, 2024
The room is old but clean. There is a foot odor in the elevator. The most annoying thing is the breakfast. I can only say it is a mess. The leftovers from the previous day are simply added with some water and turned into porridge for the guests. There is no rice or noodles. In the morning, you can only choose to eat fried rice and the leftover porridge. The weird thing is that there is no fried egg and even soy sauce. The waiter ignored us after asking many times. My wife and I chose this place because its swimming pool is more convenient for children to swim. Next time, we will definitely not choose this place. There are many hotels of the same price.
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Response from Property: Dear guest: First of all, thank you very much for choosing to stay at our hotel and giving us your feedback. We are deeply sorry that your stay did not meet your expectations. Regarding the issue of older rooms, we have included guest room renovation in our future plans and will provide guests with a more comfortable living environment as soon as possible. The cleanliness of the room can be recognized by you, and we will continue to maintain and strengthen it. If there is an odor in the elevator, this is an oversight in our management. We will immediately arrange deep cleaning and strengthen daily ventilation to ensure fresh air in the elevator. Dissatisfaction with a bad experience at breakfast is something we absolutely cannot ignore. We will seriously rectify the catering department and strictly control the quality and variety of food to ensure that we provide guests with fresh, rich and delicious breakfast. At the same time, we will strengthen the training of service personnel and require them to actively respond to the needs of guests and prevent them from ignoring guests. It happens again. It's great to know that the swimming pool is a great convenience for your children, but other aspects have made you decide not to choose us, and we completely understand your disappointment. We will seriously learn from this lesson and strive to improve and enhance service quality. If you are willing to give us another chance in the future, we will definitely let you see significant changes and progress. Thanks again for speaking out and wishing you and your family a happy life!