Boutique Hotel & Spa Tsarevets

Disgusting experience….. We were put in a room that was just awful. The room was extremely dirty, the sofa was torn, the sheets and blankets were dirty.... In the bathroom, everything was moldy and broken. There will be some hole with power cables that was opened! There were expired products in the mini bar! Just awful! Never again at this hotel!

I'm afraid the terrible reviews are correct. There were two or three kind staff who were trying but overall this hotel is badly managed. The breakfast on both our days was quite poor and no cups. Apparently people take them to their room, why they don't buy a few more I don't know. There is no kettle/tea making facilities in the room. Our room was a good size but air conditioning was not working satisfactorily. Perhaps being on top floor didn't help. If you opened the window and looked to the left you could see the.fortress! Our shower was above the bath and no shower curtain or screen to stop water.going everywhere. I tried to call for a shower mat but phones had been disconnected internally as they had a problem and when I went downstairs there.was no-one on reception. Still no shower mat day two so presumed they didn't supply them. Very dangerous stepping out of a bath with a wet floor. I'm afraid apart from good.sized room I can't think of anything positive to say. Unfortunately this was our.only two night stay in Bulgaria and the worst.

I still blame ourselves how could we accept to stay at this hotel! I think there is some confusion with a hotel next by having almost the same name but much higher rating. We always make a research beforehand for our accommodation but this time we fell into a trap. We stayed two nights at this establishment during our holidays around the country and it was the worst choice of all. And we'd been to many hotels in Bulgaria. Let's start with the good points... Hotel is well located, within a short walking distance from Tsarevets fortress. It's also in the old city which allows you to reach it easily after going around. The neighbourhood is calm and away from the traffic of the main streets. Breakfast is so and so. Nothing to recall really but still acceptable. Now, let's get into the room we had. At first glance everything looks tidy and indeed the photos on the internet reflect what you initially see at the hotel. But, the photos don't show the hygiene, cleanliness and professionalism. It's like there is no management at this place. It's like everything is in auto-pilot. We entered our room quickly after checking in, to leave our things and go to visit the fortress. Upon arrival in the room, we notice that the bed sheets were crumpled. Bed was prepared and tidy but everything looked kind of used. You couldn't tell for sure that the housekeeping changed the bed sheets. It's out of my own logic to think that a hotel can put new clients in rooms where the bed sheets haven't been changed (!), so, we thought that maybe it's a policy of the hotel not to iron the bed sheets for energy consumption matters. We didn't see any obvious dirt to confirm our fear. We went away for visiting the fortress and city and returned back to the hotel late. Again, we had our question marks when going to bed if we are really sleeping in a clean room... It was late to start complaining to the reception so we decided next morning to share our thoughts with the receptionist. The next day, going down for breakfast we reported to the lady that we were unsure if we had a clean room or if it is a matter of policy for not ironing the sheets, because everything looked crumpled upon arrival. She confirmed that they iron the bed sheets but maybe in our case the sheets were still a bit wet and weren't enough ironed. She said to us that definitely our sheets were clean but she will ask anyway the housekeeper to change everything at the cleaning of the room during the day. Later in the day, returning to our room we found it exactly at the same condition as we left it in the morning! No new towels, old towels on the floor, no toilet paper, no shower gels, bed as we left it in the morning. After seeing this we were sure that indeed the room we had was not cleaned the previous day from the previous clients and no bed sheets changed. I went downstairs to the lady at the reception. I reported the situation and she was like surprised. I asked what is the policy of cleaning the rooms in the

The worst accomodation experience I have ever had.We booked a deluxe double room with extra bed.The extra bed was dirty and broken and we had to put the filthy bedsheets on by ourselves.Afterwards we had to wait about an hour for the owners of the hotel to answer.Not only did they refuse to refund us but they also denied to help thier own employee and hung up the phone while she was asking for their help.After almost two hours they gave us a tiny extra room that was even filthier than the last.In both the rooms the bedsheets were dirty and full of hair and every corner of the rooms had spiderwebs.

The room are exactly like in the photos, amenities are quite well and match with the descriptions. The problem is with the staff, especially the manager. Is very rude, unpolite and started yelling at me when i asked him if it is possible to check in earlier. The breakfast is quite poor , you don t have so many options but it has a good taste. They don t speak english, it is very difficult to understand with them. The manager told us that is a family business and it is not 24/24 open the reception. When we had to check out, we had to wait a lot in the lobby with other people because there wasn t anybody at the reception. The rooms are clean … but we found a bug in our room:(. I only recommand this hotel if you will stay 1-2 nights.