Guest User
January 31, 2023
The best thing about this hotel is undoubtedly and only its location... Indeed this establishment, which claims to be luxury, is only in name... A shame for all those for whom the hotel industry is a noble profession! Although I had taken care to book a so-called luxury room with a view and access to the free SPA, the electrical outlet which upon my arrival was broken and detached from the wall, was not repaired during the two days spent in this hotel no more than the bed was made again during these same 48 hours! As in any self-respecting hotel there was of course a minibar but it was empty of any substance, like the “Tissues” equally absent from the room and the bathroom… Be careful, above all, do not hang clothes that are too heavy on the "coat racks" which in every way are comparable to those made of wire provided by your dry cleaner, would not support it, too fragile... As for the SPA, the photos presented on the Booking site are totally misleading and only enhance all these negative points with as icing on the cake the friendliness of the reception staff who are absent for a large part of the day and night and that of the chambermaids to whom you have to speak Russian to be understood… Travel professional , author and publisher of tourist guides, I strongly advise you to change your GPS, if you want to have an excellent stay in Veliko Tarnovo and to avoid this hotel, the most expensive of my 16 nights in Bulgaria.
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