Guest User
March 10, 2023
I booked 3 nights at Hotel Ca De la Fonte. First Night: I stayed in room nº21, I didn't sleep at all due to noises coming from another floor. Second Night: they changed our room, to nº24, but we didn't sleep at all either because the mirror light came on by itself. That night we asked the service employee to change our room, again, but he was extremely rude and the solution he came up with was to remove the room card (which would end up cutting off all the lights, and air conditioning included) or the "fantastic" solution he came up with when he came to our room in the middle of the night.....to cover the mirror lights with the curtain. On the last day we checked out, we said we would request a refund for the 2 nights we didn't sleep, we were told yes. When we arrived in Portugal, the person in charge of the Hotel Ca De La Fonte told us that he would only issue a refund if we removed the negative comment we had made on the Booking page about the space. We ended up withdrawing, against our will, so they gave us a refund but only for one night. Moral of the story: Hotel Ca De La Fonte is for escaping. Never. Sleepless nights. Rude staff. Management who blackmail customers. HORRIBLE
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