Hotel Pausania Reviews

Response from Property: Dear Guest, We are sorry that your experience in our hotel is described in such a derogatory way, especially when our staff did everything possible to satisfy your requests, despite the great rudeness with which you addressed us! Our hotel is located in a 14th century building and all our rooms are different from each other, so we have rooms of different types and yes even rooms of the same type can be very different from each other. Specifically, the rooms that we contracted with the agency through which you booked are standard rooms and when you complained about the room assigned you showed us a photo of another room which we promptly showed you and offered the possibility to move since it was available, but you preferred to stay where you were and change the next day for a third room! It is therefore clear that your expectations, perhaps due to an error on the part of the agency, were very distorted and this was reflected in your stay and despite all our efforts to satisfy you, despite the insults received, unfortunately we were unable to make you change your mind! Best regards Martina Hotel Pausania Management

Response from Property: Dear Guest The room we assigned you was a family room, exactly to room you booked and shown in pictures. Since the satisfaction of our guests is of fundamental importance to us, following your complaint, although there was no fault on our part, we still found a solution which seemed to be received very positively by you and we are really surprised and sorry to hear that despite our efforts you still describe our service in a negative and offensive way. Best regards Martina Hotel Pausania