Guest User
July 25, 2024
I recently stayed at the Marriott and had a mixed experience, particularly with the night shift at the front desk. During my stay, I observed that some employees working the night shift were not dressed properly and appeared unprofessional. Additionally, I felt that I was treated dismissively because of my appearance, and overheard some negative comments about my partner. This behavior was quite disappointing and not what I expect from a Marriott hotel. On a more positive note, the morning shift staff were very courteous and professional, which was a refreshing change. The room was very clean and well-maintained, and the overall staff during the day were pleasant and helpful. While the daytime experience was good, the issues with the night shift significantly impacted my overall impression of the hotel. I hope management addresses these concerns to ensure all guests receive the high standard of service expected from Marriott.