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Holiday Inn Express & Suites Vernon

Holiday Inn Express & Suites Vernon

4.1/5107 Reviews
I was a little disappointed that my IHG platinum status didn’t get me any recognition here, no room upgrade or acknowledgment from the staff. The room was small but functional and they used the excuse of COVID to avoid cleaning the room (a particular annoyance to me as they don’t reduce the price to compensate). Breakfast on day one was good, plenty to eat. Day 2 we turned up ten minutes before the end and everything was done already. When asking the waitress she was not fussed and simply said “finished” and walked off!!! It took going to reception and them chatting to the manager to get anything; so was grateful for their support. The waitress then had a go at me for telling reception!!! I’m not her mate but a paying customer a fact that appeared to have escaped her!! Also on checking into a family room we didn’t have enough towels! Also no water in the fridge, I’m told this is peculiar to Canadian Holiday Inn!! In summary it was an OK stay. Just OK. I use IHG and Holiday Inn a lot, so I was disappointed all in all. So it was o

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