Fairfield by Marriott Hotels in Verona

Subject: Urgent Concerns Regarding Service and Room Conditions Mobile App Communication: The staff consistently failed to respond promptly to messages via the mobile app. On one occasion, while waiting in the lobby—where no other customers were present—I was ignored when requesting the shuttle service. Shuttle Service: When I needed a shuttle to the airport at 5 a.m., Manager Alfonso informed me that no shuttle would be available. Despite this being a service promised on your website, Alfonso stated he could not accommodate us and showed reluctance to arrange alternative transportation. But I found out there was a shuttle for someone at 4am. Please tell me that this hotel is not about discrimination or ageism. I felt it!!!! Room Temperature: The room was excessively hot, even after the maintenance team replaced the air conditioning unit. Despite running the new unit for over two hours, the room remained uncomfortably warm. When I requested a room change, Alfonso hesitated, citing concerns about overtime for cleaning staff and expressing skepticism about the room’s condition. His response was dismissive and unhelpful, even suggesting he would need to verify the issue himself, which was unnecessary and highly unprofessional. Breakfast: Fresh fruit was available and the personal maintaining the food area was excellent and friendly. Happy Hour: 1 bottle of wine that was almost empty. I asked for a new bottle and the front desk personal said there wasn't any more. SO, take sips because they don't want to buy more. Not great anything for happy hour.