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For the price I paid for my room, I expected a LOT more. I travel a lot and very often around Europe and the USA and this hotel is one of the worst value for money hotels I have had the misfortune to experience - you are charging PREMIUM prices for dark, miserable rooms where I even had to cliimb upstairs to go to bed. The bed was on a mezzanine where I had to stoop to avoid banging my head on the ceiling as I am a tall man and the polished wooden stairs made me feel very anxious that I would slip going down them especially in the middle of the night. The coffee cups were damaged (chipped) and you have the AUDACITY to offer cheap recycled toilet paper in a a dispenser that I have only seen in the cheapest BUDGET hotels!!! Not even a roll of toilet paper!! Cheap single sheets from a plastic holder!!! And you charge €184 per night for THIS?? It is ABSOLUTELY SHAMEFUL. I am not happy AT ALL with paying such a high price for an overnight stay . You should be charging HALF the room rate. Unfortunately I had no time to ask for a better room or a refund as I had an evening engagement in Verviers but I will not be staying in your hotel again. Whilst the woman on the checkout desk was apologetic and offered me contact details for your customer care team for a future stay in one of your hotels in the region, this is not going to happen as it will be at least a year before I return to Verviers/Spa and I would have preferred a partial refund instead. I most certainly will not recommend your hotel based on this experience. A refund of at least 1/3 of the price of my stay would be helpful but I suspect that is not going to happen.

Absolutly amazing hotel with a kind, service minded and solution oriented staff. The rooms were all good and the breakfest buffet had everything you ever needed. Besides the hotel is located in beautiful surroundings. Thank you so much - we will strongly recommend this hotel! Best regards The danish family

The facilities were perfect, and it was comfortable to have a cable car dedicated to guests who could go directly to therme in the bathrobe figure. However, despite the advance payment via Trip.com, a deposit was charged 50 euros at check-in. It was said that it was refunded after the adjustment of room service etc. However, the refrigerator was empty. There should be no additional. I thought it would be paid back at check-out, but it was said that it would be refunded via the card company after 2 － 3 days. However, even after a week, it has not yet been refunded.

The hotel is very beautiful and the location is very good. It is very close to the health center SPA. When you go, remember to bring the hotel's bath towels. On the first floor of the hotel is a deluxe restaurant, try a dinner, 38 Euro package. There is a coffee machine in the room and a cup of coffee for breakfast. 30 meters to the right of the hotel is Carrefour, which can be used to replenish drinks and snacks. There is a parking space in the business area in front of and to the right. Inconvenient for the hotel, if you arrive at the restaurant during the meal time, you need to carry the baggage through the guests, go to the innermost counter and go upstairs to the room. The elevator is more old-fashioned, has no inner door, and is not too close to the side doors, it will trigger protection, and the elevator will stop at any position in the middle.